The Openwork Partnership
Head of Technology
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The opportunity
This role sits at the heart of our Technology function, leading the delivery of high-quality IT services across areas such as DevOps, IT Support, and IT Training & Quality. You’ll drive continuous improvement and change, ensuring services are efficient, scalable and aligned to business needs, while partnering with senior stakeholders to shape and deliver a customer-focused technology offering. Alongside this, you’ll play a key role in leading the people agenda, supporting workforce planning, talent development and engagement, as well as ensuring robust governance, reporting and operational delivery across the function, stepping in for the Director of Operations & IT where required.
Working closely with Openwork and key business leaders, the Head of Technology will also leverage shared capabilities and platforms to deliver rapid innovation safely and effectively
This is a hybrid role, 3 days a week from the Leeds office.
The benefits:
- Salary - Up to £105,000
- Car Allowance: £5486
- Bonus scheme - on target bonus - 17.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
Key Accountabilities:
- Lead and develop high-performing Technology teams, driving strong engagement, performance and outcomes
- Ensure services meet regulatory requirements and internal standards, with robust policies, processes and controls in place
- Drive continuous improvement, optimising processes, service delivery and resource utilisation across the function
- Own service performance, including KPIs, MI, reporting and insights aligned to business strategy
- Collaborate with senior stakeholders to improve quality, customer outcomes and overall operational effectiveness
- Manage budgets, third-party relationships and workforce planning, while acting as a key representative for Technology and deputising for the Director of Operations & IT when required
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What will you need to succeed?
- Significant senior-level experience delivering within IT/technology environments, including SLA-driven services and complex stakeholder engagement
- Proven track record in leading continuous improvement and change initiatives to drive value and results
- Strong experience in workforce planning, resource management, talent development and team engagement
- Excellent stakeholder management, influencing and communication skills, with the ability to build trust and collaboration at all levels
- Customer-focused mindset, with a clear focus on service delivery standards, outcomes and overcoming challenges
- Strong leadership capabilities, including coaching high-performing teams, managing budgets and operating effectively in fast-paced, evolving environments
Why us?
2Plan Wealth Management was Launched in July 2007 and we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships. We want all our clients to view 2plan wealth management as their trusted go-to adviser for their financial matters.
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At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
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