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Head of Training Delivery : Frontline Services
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Location: Leeds, Newcastle upon Tyne, Swansea, Bristol, Nottingham, Avonmouth, Bishopsbriggs, Cambridge, Chadderton, Garretts Green, Gillingham, Gosforth, Guildford, Yeading (Uxbridge)
Salary: A GBP 57,515 per annum
Vacancy Type: Permanent, Full Time
Closing Date: 9th August 2026
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Were Working Hard To
- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy
Joining Our Department Comes With Many Benefits, Including
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
- Flexible working options where we encourage a great work:life balance.
Job Description
Provides strategic leadership for DVSA's frontline training delivery, overseeing the development of operational learning for Driving Examiners, Enforcement Officers and Vehicle Assessors. Works with stakeholders to deliver high-quality, customer-focused training and commission specialist solutions aligned to organisational priorities. Leads professional teams, ensuring services meet evolving business needs, align with Civil Service frameworks and support DVSA's future vision, capability and workforce development objectives.
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Your Responsibilities Will Include, But Aren't Limited To
- Work with People Directorate colleagues, particularly HR Business Partners and Strategic workforce Planning to gain business intelligence and understanding of strategic business priorities and skills requirements.
- Understand the customer/end user requirements, interpreting Department for Transport and organisation priorities and aligning learning needs to DVSA
- Demonstrate leadership by providing influence, direction and guidance to staff
- Work to cultivate good relationships and communications with internal and external stakeholders.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile which is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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Person specification
Essential Qualifications
- MCIPD or a Level 7/Masters qualification in a relevant subject, or equivalent
You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.
Required Experience
To be successful in this role you will need to have the following experience:
- Experience of leading a professional operational training service in a multi-disciplined organisation and working at a strategic level as part of an HR Senior team
- Direct experience of developing coherent, fully integrated capability and learning strategies, using management information, customer feedback and understanding organisational and departmental priorities
- Demonstrable track record in delivering high-quality learning and development services and products
- Experience in adult learning
- Experience in leading and managing change
- Ability to understand technical training requirements
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