Head of Training

Department: HR - Learning & Development

Reporting To: Chief People Officer

Location: Hybrid/Office-Based with travel

About Us

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Role Purpose

The Head of Training is responsible for developing, leading and delivering the organisation's learning and development strategy across all areas of the LRG business. The role ensures employees possess the knowledge, skills and professional competencies required to deliver exceptional customer service, maintain regulatory compliance, and achieve commercial objectives.

This role is not looking for someone that has had years of experience running training sessions but someone who is motivated to providing exceptional training facilities across the group through their teams of highly experienced trainers and managers. The role will oversee the design, implementation and evaluation of training programmes for all divisions across the group estate, while promoting a culture of continuous professional development.

Key Responsibilities

Learning & Development Strategy

• Develop and implement a company-wide training and development strategy aligned with business objectives and the company pillars.
• Create the environment, systems and standards for excellent learning.
• Identify current and future skills gaps across the organisation.
• Establish learning pathways for new starters, managers, and senior leaders.
• Create annual training plans and budgets.
• Ensure learning initiatives support employee engagement, retention, and performance.
• Ensure teams design and deliver high-quality training programmes using a blend of classroom, virtual and e-learning methods.
• Ensure training materials, manuals, guides and digital learning content is accurate and up to date.
• Ensure all training reflects current UK property legislation and industry best practice.
• Maintain mandatory training programmes are completed with a compliance rate of 95% across the group
• Support succession planning and talent development initiatives.
• Ensure acquisitions are successfully onboarded into the group
• Managing relationships with L&D suppliers and external suppliers
• Work closely with the wider HR management team
• Establish KPIs to measure training effectiveness.
• Analyse learning outcomes and business performance data.
• Produce regular reports for senior leadership.
• Continuously improve training programmes based on feedback and results.
• Partner with operational leaders to understand training needs.
• Build relationships with external training providers and industry bodies.
• Act as the organisation's subject matter expert on learning and development.
• Lead, develop and manage the training teams through the management structure.
• Set objectives and performance standards for direct reports.
• Manage departmental budgets and resources effectively.