Forsyth Barnes
Head of Transformation (Ref: 197072)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: Head of Transformation (Delivery)
Ref: 197072
Location: Hybrid (UK) - Midlands
Salary: Competitive + Benefits (£100,000 - £125,000 per annum + benefits)
Type: Contract or Perm
About the Role
We're looking for an experienced Head of Transformation & Delivery to join our growing Delivery function.
This is a senior leadership role responsible for leading the successful delivery of complex business, operational, and transformation programmes across a portfolio of clients. You'll play a pivotal role in helping organisations solve operational challenges, improve customer outcomes, and deliver sustainable business change.
Working within a fast-paced environment, you'll lead multidisciplinary delivery teams, build trusted executive relationships, and oversee transformation programmes from strategy through to implementation and business adoption.
This role is ideal for someone who thrives in ambiguity, enjoys solving complex business problems, and can balance strategic thinking with hands-on delivery leadership.
The ideal candidate will come from a regulated utilities, infrastructure, customer operations, or managed service environments.
Key Responsibilities
Transformation Leadership
- Lead strategic business and operational transformation programmes from initial discovery through to successful delivery and business adoption.
- Translate client objectives into pragmatic transformation roadmaps and measurable outcomes.
- Drive organisational, operational, and customer transformation initiatives across complex environments.
- Ensure programmes deliver tangible business value, operational improvements, and enhanced customer experience.
- Support clients through periods of organisational change, embedding new ways of working, and driving lasting behavioural change.
Delivery Leadership
- Lead the delivery of multiple transformation programmes simultaneously across a portfolio of clients.
- Build scalable delivery approaches that balance governance with agility.
- Ensure programmes are delivered safely, commercially, on time, and within budget.
- Identify delivery risks early and proactively remove obstacles.
- Drive continuous improvement across delivery practices and methodologies.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Client & Stakeholder Management
- Build trusted relationships with senior client stakeholders, Directors, and Executive Leadership Teams.
- Act as a strategic advisor throughout transformation programmes.
- Facilitate difficult conversations and navigate complex stakeholder environments.
- Present programme updates, risks, and strategic recommendations to Executive Steering Groups.
- Develop long-term client relationships that lead to repeat business and continued partnership.
Leadership & People Development
- Build, lead, and develop high-performing delivery teams across Programme Management, Project Management, and Business Change.
- Coach and mentor delivery professionals, creating a collaborative, high-performance culture.
- Foster accountability, continuous improvement, and professional development.
- Support recruitment, capability development, and succession planning as the business continues to grow.
Commercial & Business Growth
- Maintain commercial oversight across programme portfolios.
- Support account growth through exceptional delivery and trusted client relationships.
- Ensure delivery teams operate efficiently while maintaining high standards of quality and customer satisfaction.
Experience Required
- Significant experience leading business and operational transformation programmes from strategy through to delivery.
- Proven experience leading complex transformation initiatives within consultancy, technology, or client-facing environments.
- Strong experience engaging with senior stakeholders, Directors, and Executive Leadership Teams.
- Demonstrated success building, leading, and developing high-performing delivery teams.
- Experience delivering programmes involving business change, operational improvement, and customer transformation.
- Strong commercial awareness with experience managing budgets, resources, and programme performance.
- Excellent problem-solving skills with the ability to operate effectively in complex, evolving environments.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- Experience within regulated utilities, infrastructure, customer operations, or managed service environments.
- Consultancy experience delivering transformation programmes across multiple clients.
- Experience implementing digital, technology, or operational solutions.
- Understanding of programme governance, portfolio management, and business change frameworks.
- Knowledge of Agile, MSP, PRINCE2, or other delivery methodologies.
Skills & Competencies
- Business Transformation
- Operational Transformation
- Delivery Leadership
- Strategic Planning
- Programme & Portfolio Management
- Executive Stakeholder Management
- Customer Experience Improvement
- Business Change
- Team Leadership & Coaching
- Commercial Acumen
- Client Relationship Management
- Problem Solving
- Continuous Improvement
- Decision Making
What Success Looks Like
- Operational and business transformation programmes delivered successfully from strategy through to implementation.
- Strong executive relationships established with clients, becoming a trusted advisor.
- High-performing, engaged delivery teams that consistently deliver exceptional client outcomes.
- Measurable improvements in operational performance, customer experience, and business capability.
- Repeat business generated through trusted client relationships and delivery excellence.
- Delivery practices that continue to evolve, supporting business growth and operational excellence.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills