Head of Village Facilities

Head of Village Facilities Whinfell Forest | £75,000 - £90,000 per annum depending on experience, plus 22% bonus scheme | Company Car | PMI We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment As Head of Village Facilities, you will play a key leadership role within the Village Senior Leadership Team, working closely with the Village Director to ensure our accommodation, assets and infrastructure consistently meet the highest standards. You will provide strategic leadership across Housekeeping, Technical Services, Accommodation, Grounds and Central Buildings. These teams are fundamental to delivering an exceptional guest experience, ensuring our villages are safe, well maintained and presented to a premium standard at all times. This role is central to operational excellence. You will lead the delivery of proactive facilities and asset management, anticipating issues before they arise and ensuring they are resolved quickly and effectively when they do. With an unwavering focus on safety, quality and reliability, you will drive high standards across every aspect of the village environment. Working closely with central teams, you will translate strategic priorities into operational delivery, driving consistency, innovation and continuous improvement across the village. Through visible leadership, you will foster a culture of ownership, accountability and pride, empowering your teams to deliver exceptional standards and create memorable experiences for every guest. What you'll be doing: Operational Leadership – Lead all facilities and maintenance operations across the village, ensuring assets, accommodation and environments are reliable, well maintained and delivered to the highest standards. Oversee large-scale housekeeping operations to ensure consistent quality and smooth delivery at peak volumes, while identifying risks early, resolving issues quickly and minimising disruption. Partner with the Village Director and central teams to deliver against the Annual Operating Plan. Projects & Asset Management – Support the delivery of capital and operational projects, ensuring works are carefully planned, communicated and executed with minimal disruption. Take ownership of village assets, infrastructure and fleet performance, supporting long-term investment planning and maintaining high standards of reliability and presentation. Compliance & Safety – Ensure all facilities operations meet health, safety and regulatory requirements, maintaining robust audit, assurance and escalation processes. Champion a culture of compliance, ensuring teams are trained, accountable and consistently operate to the highest safety standards. Colleague Engagement & Culture – Provide visible, inspiring leadership to large, multi-disciplinary teams, building a high-performing, inclusive culture aligned to company values. Develop capability through coaching, succession planning and performance management, ensuring consistent delivery and strong leadership across all teams. About You: Proven senior leadership experience in facilities or operational environments, managing complex, high-volume operations Strong commercial and operational acumen, with the ability to use data and insight to drive performance, efficiency and standards Track record of leading large teams and delivering change, continuous improvement and modernisation at scale Influential, confident communicator able to engage senior stakeholders, lead through complexity and make decisive decisions in high-pressure situations What’s in it for you: Management Bonus Scheme (up to 22%) Company Car Private Medical Insurance Pension Scheme with Life Assurance Discounted Center Parcs breaks Free use of our leisure facilities 20% discount in our restaurant and retail outlets Access to Perks at Work Portal - offering a wide range of retail and leisure discounts An Employee Assistance Program - providing support on financial, health and legal matters Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers Our values Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us. Sound like your kind of job? Apply online today. Closing date: 19th July 2026#Inploiv2 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. Follow us - Facebook | LinkedIn At Center Parcs, everyone's welcome. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.