Marks and Spencer
Head of Workforce Management and Productivity
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Head of Workforce Management and Productivity
Head of Resourcing & Continuous Improvement
We’re looking for a strategic and commercially driven Head of Resourcing & Continuous Improvement to lead how we plan, deploy, and optimise labour across all UK stores. This role is critical in ensuring the right resources are in place to deliver exceptional customer experience while driving efficiency and strengthening the store operating model through continuous improvement.
You’ll combine deep expertise in labour planning with transformation leadership—shaping future capability, influencing senior stakeholders, and embedding a culture of data-driven, decision-making and continuous improvement.
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What You’ll Do
Your key accountabilities will include:
- Lead labour planning and forecasting, ensuring the right resources are in place to deliver service, sales, and operational efficiency across stores.
- Define and embed best-in-class labour management frameworks, including budgeting, deployment, and long-term capacity planning.
- Build and influence cross-functional relationships to ensure labour plans reflect business priorities and changes across the organisation.
- Lead continuous improvement initiatives across the store estate, identifying opportunities to enhance efficiency and strengthen the operating model.
- Partner with Technology and stakeholders to shape the future labour management roadmap and embed a sustainable continuous improvement (CI) culture.
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Who You Will Be
Your skills and experience will include:
- A strong leader with experience managing complex retail operations and labour planning at scale.
- Commercially and analytically strong, with expertise in financial modelling, workforce planning, and performance measurement.
- Highly effective in stakeholder management, able to influence across senior leaders and cross-functional teams.
- Deep understanding of retail operations, with the ability to translate insight into practical, scalable solutions.
- Organised, strategic, and forward-thinking, with a passion for driving continuous improvement and operational excellence.
What You Will Bring
Proven expertise in:
- Labour planning
- Workforce modelling
- Operational performance within a retail environment
Strong analytical capability, including:
- Financial modelling
- Work measurement
- Data-driven decision-making
Experience leading:
- Continuous improvement or transformation initiatives at scale
Ability to:
- Influence and align senior stakeholders across multiple business functions
A strategic, commercially focused mindset with a drive to improve efficiency and customer outcomes.
What’s in it for you?
Being a part of Marks & Spencer is about bringing exceptional quality, value, and service to customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing what’s right.
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Here are some benefits that make it even better:
- 20% colleague discount across all M&S products and many of our third-party brands for you and your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes based on achieving personal objectives and business performance.
- Generous Defined Contribution Pension Scheme and Life Assurance.
- Dedicated welcome and tailored induction, plus a range of training programs to develop your skills.
- Perks and discounts via the M&S Choices portal to support financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies with flexibility for your family.
- Access to wellbeing support including a 24/7 Virtual GP and PAM Assist.
- A dedicated charity volunteer day to support a cause near to your heart.
Join Us
We’re ambitious about the future of retail, innovating and leading the industry into a more conscious, inspiring digital era. Our goal is to build a diverse, inclusive organisation where everyone can thrive.
If you’d like support or reasonable adjustments at any recruitment stage, let us know—we’re happy to assist.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. Shape the future of M&S.
Take Your Marks and apply today.
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