CVS Group UK
Head Receptionist
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Location: Halesworth, Saxmundham & Framlingham
Contract: Permanent
Hours: 40 hrs per week
Shift Pattern: Practice working hours 8am - 7pm
Are you an experienced receptionist with a passion for delivering exceptional customer service?
We are looking for an enthusiastic and confident Head Receptionist to join our friendly teams at Fromus, Eagle & Castle.
This is a fantastic opportunity for someone who enjoys leading a team, building strong client relationships, and playing a pivotal role in the day-to-day running of a busy veterinary practice. As the face of our practices, you'll help create a welcoming environment for clients and their pets while supporting and developing a dedicated reception team.
About Fromus, Eagle & Castle
At Fromus, Eagle & Castle we're committed to providing exceptional care to our patients and outstanding service to our clients. Our teams are passionate about animal welfare and work collaboratively to ensure the best possible experience for every pet and owner who walks through our doors.
About The Role
As our Head Receptionist, you'll lead and support the reception team, helping to ensure the smooth and efficient operation of the client-facing side of the practice.
You'll act as a role model for excellent customer service while providing guidance, coaching, and support to colleagues.
Key Responsibilities
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- Leading, motivating, and supporting the reception team
- Assisting with training, development, and onboarding of new team members
- Creating and managing reception rotas
- Supporting recruitment activities and liaising with the central recruitment team
- Managing account control and debt collection processes
- Overseeing the administration of insurance claims
- Supporting the management and promotion of our Healthy Pet Club
- Maintaining efficient reception processes and high service standards
In Addition, You'll Also Be Involved In
- Answering telephone enquiries and booking appointments
- Welcoming clients and their pets to the practice
- Responding to enquiries via telephone, email, and in person
- Registering new clients and maintaining accurate records
- Processing insurance documentation
- Dispensing medications in line with practice procedures
- Taking payments and handling financial transactions
- Delivering an outstanding customer experience at every interaction
What We're Looking For
We're seeking a friendly, organized, and proactive individual who enjoys working in a fast-paced environment and has a genuine passion for customer care.
Essential Skills & Experience
- Previous reception experience (veterinary experience is advantageous but not essential)
- Experience supervising, supporting, or leading a team
- Excellent communication and interpersonal skills
- Strong customer service experience with a professional and empathetic approach
- Ability to remain calm and resilient in emotional or challenging situations
- Strong organizational and administrative skills
- Good IT skills, including Microsoft Office and database systems
- A positive attitude and the ability to work collaboratively as part of a team
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What We Can Offer You
At CVS, we know our people are our greatest asset. That's why we offer a range of benefits designed to support your wellbeing, professional development, and work-life balance.
Benefits Include
- Competitive salary, dependent on skills and experience
- Opportunities for learning, development, and career progression
- Access to CVS colleague wellbeing initiatives
- Employee Assistance Programme
- Staff discount scheme
- Supportive and friendly working environment
- Plus all the excellent CVS benefits available to our colleagues
For a full overview of our benefits, please visit: CVS Employee Benefits – What We Can Offer You
Ready to Join Us?
If you're passionate about customer service, enjoy supporting and developing others, and would like to be part of a team dedicated to providing outstanding veterinary care, we'd love to hear from you.
Click "Apply Now" to submit your application.
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