Harvey Nichols
Head Waiter/ess- Fifth Floor Restaurant
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Harvey Nichols is entering an exciting new chapter. With renewed energy, fresh creativity, and a clear vision for the future, the brand is evolving — reclaiming its place as one of London’s most iconic destinations for style, culture, and hospitality.
At the heart of this transformation is the Fifth Floor Restaurant — a vibrant dining space above the energy of Knightsbridge, where modern cuisine, design, and social atmosphere come together. Known for its contemporary feel and dynamic setting, the restaurant is once again becoming a destination for guests seeking exceptional food and memorable dining experiences.
We are seeking an experienced Head Waiter who thrives in a sophisticated, fast-paced environment and has a genuine passion for hospitality. This is a role for someone who understands that great service is both an art and a craft — and who can lead by example, combining attention to detail with warmth, confidence, and personality.
The Role
As part of the Fifth Floor team, you will play a key role in shaping both the guest experience and the performance of the front-of-house team within one of London’s most stylish dining destinations.
Key responsibilities include:
- Leading service on the floor with confidence, presence, and professionalism, setting the tone for warm, engaging hospitality
- Acting as a beacon of knowledge — bringing the menu to life through the art of storytelling, and guiding both guests and team with clarity and enthusiasm
- Delivering attentive, seamless service while ensuring exceptional attention to detail and presentation at every stage
- Supporting, mentoring, and training team members to uphold the highest standards of service and guest experience
- Anticipating guest needs and resolving challenges with tact, composure, and a solutions-focused mindset
- Working closely with kitchen and bar teams to ensure a cohesive, elevated and well-paced service
- Contributing positive energy on the floor, creating a culture that is collaborative, motivated, and guest-focused
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From the first welcome to the final farewell, you will help create an environment defined by warm hospitality, where every guest feels recognised, valued, and immersed in a dining experience that is stylish, current, and distinctive.
What We’re Looking For
You are a confident and experienced hospitality professional who combines strong technical ability with leadership, presence, and emotional intelligence.
You will likely have:
- Proven experience in a senior waiter or head waiter role within a quality restaurant or luxury hospitality environment
- A strong understanding of food, service standards, and elevated guest experience
- Excellent leadership and training skills, with the ability to develop and inspire others
- Superb attention to detail and a strong sense of presentation
- Confidence in engaging guests and acting as a knowledgeable, trusted point of contact
- The ability to remain composed and professional in a fast-paced, high-volume environment
- A collaborative mindset and pride in delivering exceptional standards
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Why Join the Fifth Floor
Working at Harvey Nichols means being part of a brand defined by style, creativity, and cultural relevance — and now, its next era.
The Fifth Floor Restaurant sits at the centre of that revival: a space where food, fashion, and London’s social energy come together.
For those passionate about hospitality, leadership, and the rhythm of a truly stylish restaurant, this is an opportunity to play a key role in shaping one of London’s most exciting dining destinations.
What We Offer
- Competitive salary
- Fixed hours contracts for greater work-life balance
- Opportunities for growth and career development as the business expands
- Generous staff discounts across fashion and food & beverage at Harvey Nichols and OXO Tower Restaurant, Bar and Brasserie
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