Starwood Hotels
Head Waiter/Waitress
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Head Waiter/Waitress
Grow with us – Lead Server at RESTAURANT NAME · Food & Beverage (F&B) Team
Starwood Hotels & Resorts redefine the art of hospitality with a foundation rooted in simplicity and purpose: the world is beautiful, and we cherish it together.
Our global team thrives on collaboration, exquisite service, and a passion for protecting nature. The Food & Beverage (F&B) team ensures every guest experiences luxury through thoughtful execution—and we relish working with professionals who share the same dedication to perfection in every detail.
About the Role
We are looking for an attentive, detail-oriented, and proactive Lead Server to support the F&B team at [RESTAURANT NAME], where hospitality meets meticulous care. Your role? Elevate cuisine to artistry by guiding seamless team alignment and crafting memorable guest experiences.
Pro Tip: In this demanding role, keeping the smallest elements flawlessly polished—toilets, silverware, inquiries—directly correlates with exceptional outcomes.
Key Responsibilities
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Team Leadership
- Mentor and supervise a team of servers to ensure seamless table service during peak and minimal guest periods (including weekends and continuous operations).
- Uphold Starwood’s five-star standards—from speed to mindful attentiveness—roadmap quality initiatives.
- Handle banquet operations with proficiency, balancing special-event orderliness under pressure.
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Guest Delight
- Anticipate and exceed guest needs through observational excellence (e.g., identifying allergies, post-dinner beverages, unique preferences).
- Act as a primary point of contact for guest feedback, activating correction paths for improvements.
- Represent the restaurant in all touchpoints—greetings, introductions, unresolved inquiries.
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Operations Support
- Collaborate with kitchen, management, and colleagues across other departments (like Events or Concierge) to execute "perfectly" performed shifts.
- Illuminate gaps between kitchen and dining standards for guest satisfaction.
- Remain flexible to fulfill shifts at short notice—including overlapping schedules.
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Cultural Integrity
- Reinforce Starwood’s principles of empowering people, respecting nature, and inclusive excellence.
- Encourage effective communication internally to support seamless workflows.
Requirements
✔ Must-haves:
- Proven passion for hospitality and Food & Beverage within a luxury or high-volume restaurant, preferably with banquet experience.
- Outstanding customer service skills; an affinity for on-demand problem-solving.
- Ability to view tasks holistically—imagine how even minute details impact the guest journey.
- Chemistry with high-energy teams, backed by quiet confidence during peaks (e.g., gala dinners or timeshares).
✔ Hard skills:
- Familiarity with POS systems and food service software.
- Attendance tracking and team scheduling adaptability (rotating shifts/weekend coverage).
- Knowledge of table production ethics and efficiency benchmarks.
What You’ll Bring Us
🌟 Your hustle—initiative and ownership of restaurant standards. 🎭 Artistry—imagine meals delivered as curated experiences. 🌿 Heart for nature—supporting Starwood’s planetary stewardship ethos. 🌐 Innovation & cross-culture openness—bringing diverse perspectives to refine service.
About Us
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At Starwood Hotels, we exist to inspire the world to see beauty, while sustaining it. Our profit-first mission is not merely a slogan—it’s how we:
- Empower every member—whether frontline or senior leadership—for service with steady trust.
- Unravel bold, sustainable luxury across our residential, resort, and now holiday ownership networks.
- Engage with like-minded adventurers and changemakers.
Founded in 2006 by industry pioneer Barry Sternlicht, Starwood is now part of the Starwood Capital Group after an illustrious history (e.g., Five Diamonds Hospitality Group). Its every action reflects a long-term commitment to luxury with integrity.
Our values center on workplace diversity, sustainability, and respect for different voices. As a globally recognized brand, we uphold the cornerstone principle of equal opportunity—prohibiting discrimination across all protected legally-recognised factors.
Disability or special accommodation requests? Direct inquiries to [People Operations].
Join a Team Wellness Cycle
Life at Starwood is beyond work—it’s about making moments richer, brighter, and meaningfully pure.
We’re looking for those with hearting zeal, grit, and a disposition to ‘ask’—whether piccoli (performing increasingly harder tasks) or with colleagues across multiple services. You’ll relish a workplace where:
- Every employee drives towards collective excellence.
- Your inspirations (from green initiatives to team-bonding) are the starting points of change.
- Details matter—whether how we train, care for partners, or treat Mother Earth.
Do the above fire you up? Exceptional service begins here.
— GLV Starwood Hotels & Resorts sə(lcience). GO FURTHER.
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