To deliver services in line with quality standards, national / government guidelines and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately – inclusive on supporting onward referral to wider services.

Work in line with business and contract performance requirements including:

• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding.
• Participate in regular audits and performance observations, with a proactive commitment to providing high quality services and continuous professional development.
• A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators KPIs

To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure:

• Caseloads can be managed efficiently, effectively and at scale.
• Team members are able to support in population behaviour change as required and in line with need
• Wider informal and formal care givers / specialists can complement and enhance the behaviour change journey
• Service users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer a comprehensive and coordinated supportive services
• Data audits accurately capture activity, productivity, utilisation, and outcomes.

Essential

Qualifications & Experience

• Relevant health coaching qualification or an accredited health coaching skills programme.
• A minimum of six months of direct health coaching delivery
• Experience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
• Evidence of supporting vulnerable individuals through a change process
• Experience of caseload management demonstrated via the use of a Case Management System
• Experience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplace.
• Experience of supporting vulnerable individuals through a change process
• Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard.
• Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle

Desirable:

• Membership of professional body (ICF, EMCC, AoC, UKHCA)
• Experience of managing and supervising individuals and teams.
• Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc.
• Experience of supporting people remotely / telephonically / digitally
• Evidence of working with individuals with long term health conditions

Individual Competencies

Essential

• A strong understanding of the social determinants of health
• A strong understanding of population-based approaches including segmentation and risk stratification.
• A strong understanding of behaviour change principles and methodology including the COM-B model and behaviour change wheel.
• Excellent oral and written communication skills with people from a wide variety of backgrounds.
• Demonstrable core skills and competencies as set out in best practice standards including:
  • Select and apply a range of health coaching models, conversation frames and techniques.
  • Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self efficacy, intrinsic motivation, and assets-based approaches.
  • Detailed understanding of self management support and associated techniques.
  • Advanced skills development incorporating practice, reflection and planning for the application of learning to practice.
  • Excellent internal and external stakeholder engagement and management.
  • Good understanding of principles of confidentiality and safeguarding.
  • Strong written and verbal communication skills with the ability to capture essential information that supports effective case management.
  • A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships.
  • Effective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
  • Confident in the use of evolving digital technologies to support people through behaviour change processes.
  • The ability to manage time independently and effectively and work to deadlines.
  • Effective safe and sensitive data management in line with information security standards.
  • Excellent Microsoft Office skills and ability to learn quickly when using new systems and processes.
  • Commitment to personal development / training.
  • Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age.
  • Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements.

Desirable

• Experience of delivery health screening services (e.g., NHS Health Check)
• Effective delivery of programmes in line with contractual requirements and SLAs.

Key Business Priorities

Internal

• Co-workers, managers, and wider team
• Health Division colleagues
• Maximus central division
• Maximus companies and associates
• Colleague forums

External

• Local Authority
• Integrated Care Partnerships / Boards
• Community and Voluntary sector
• Population being served / supported
• Sub-contractors and key partners
• Community stakeholders
• Co-location cooperatives
• Venue providers
• Healthcare settings including GP Practices / Primary Care Networks

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your