NHS Scotland
Health Care Support Worker - General Outpatient Department
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Health Care Support Worker - General Outpatient Department
Part-Time Band 3 Health Care Support Worker – Outpatient Service (NHS Greater Glasgow and Clyde)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across clinical and non-clinical roles. We serve a population of over 1.15 million people (and a wider 2.2 million when regional services are included) by delivering acute hospital, primary, community, and mental health care.
The Role
We are currently recruiting **four part-time Band 3 Health Care Support Workers to join the Outpatient Service in the South Sector—a dynamic and diverse environment pivotal to patient care delivery across multiple specialties.
The successful candidate will work within the nursing and multidisciplinary team, ensuring high-quality care is delivered in specialities such as ENT, Dermatology, Medical, Oncology, Surgical, Renal, and Urology. Duties include supporting consultant and nurse-led clinics, assisting with procedures, and contributing to efficient service operations.
All roles will be assessed for sponsorship eligibility under current Home Office requirements. NHSGGC will only issue a Certificate of Sponsorship (CoS) if criteria are met.
Duration, Location & Working Pattern
- Part-time post within the Outpatient Service, South Sector
- Flexible working required to meet service needs; the role may involve multiple sites
- Shift patterns:
- Short shifts (~4 to 4.25 hours), Monday to Friday (mornings or afternoons)
- Alternative arrangement: Two full working days paired with two half days (~3.5 hours), also in the morning or afternoon
- Salary: Paid pro rata for part-time hours
Key Responsibilities
- Clinical & Administrative Support:
- Assist the nursing/multidisciplinary team in delivering safe, effective, high-quality outpatient care.
- Carry out technical and clinical tasks, including:
- Assisting with procedures
- Patient observations (e.g., blood pressure, pulse, oxygen saturation, temperature)
- Venepuncture, blood glucose monitoring, bladder scanning, pregnancy testing
- Chaperoning patients
- Managing electronic records (TrakCare)
- Housekeeping and supply ordering
- Support patient flow in clinic areas and the ambulance waiting area.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Patient Observation & Monitoring:
- Accurately record and report patient conditions (physical and psychological changes).
- Respond appropriately to deteriorating patient status and escalate concerns as necessary.
-
Service Improvement & Record-Keeping:
- Contribute to service audits.
- Maintain accurate electronic patient records.
Knowledge, Training & Experience Requirements
- Desired experience:
- Prior experience in a caring environment (preferably healthcare).
- Experience working in an outpatient department, clinic, or treatment room (desirable).
- Essential competencies:
- Ability to work collaboratively in multidisciplinary teams.
- Poor-to-excellent communication (written and verbal).
- Proficiency in IT systems for electronic record-keeping.
- Motivated, organised approach to work.
- Basic clinical tasks (e.g., venepuncture).
- Observation, assessment, and response to changes in patient condition.
- Approach to development:
- Evidence of continuing professional learning (desirable).
What We Offer
NHSGGC provides a supportive environment with a range of benefits, aligned with NHS Scotland policies and additional perks:
- Annual Leave & Holidays:
- Minimum 27 days per year, increasing with tenure, plus public holidays.
- Pensions & Financial Benefits:
- Membership of the NHS Pension Scheme (including life insurance).
- Salary Sacrifice Car Benefit Scheme.
- Training & Development:
- Study bursaries, e-learning, and classroom courses.
- Opportunities for progression.
- Discounts & Wellbeing Resources:
- NHS Discount Programme (goods and services).
- Cycle to Work Scheme and Employee Assistance Programme.
- Flexibility & Support:
- Commitment to work-life balance and flexible working arrangements (where possible).
- Confidential employee support, including counseling and psychological therapies.
- Enhanced pay for working public holidays.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Diversity, Equality & Inclusion
NHSGGC is an Equality and Diversity friendly employer. We actively encourage applications from all sections of the community and support flexible working where feasible.
- Forces-Friendly Employer: Projects through the Armed Forces Covenant to welcome personnel with military skills/experience.
How to Apply
- Familiarise yourself with the NHS vision and values—this role requires alignment with patient confidentiality, clinical standards, and service-centred care.
- Submit applications promptly; the post may close early due to high response volumes.
- For application assistance, contact:
- Juliet Boag – Senior Charge Nurse: 0141 347 8572 or Juliet.boag@nhs.scot.
- Additional inquiries? Use the Recruitment Service contact details (provided separately if available).
Tip for Candidates: When applying, ensure your responses reflect your own skills, experience, and motivations—avoid relying on AI-generated content, as applications relying on AI substitutes may be withdrawn.
Good luck with your application! You’ll be joining a dedicated, purpose-driven team contributing to outstanding civil society care.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills