Frimley Health Trust benefits on Vimeo

Frimley Health NHS Foundation Trust is committed to developing our workforce and supporting career progression. These Band 2 roles include:

• Level 2 Health Care Apprenticeship
• Care Certificate training

On successful completion of apprenticeship and care certificate (approximately 8 months), you will have the opportunity to progress to a Band 3 Health Care Assistant role within the Trust.

Detailed Job Description And Main Responsibilities

Please note that this role does not qualify for Visa Sponsorship.

Please refer to the attached Job Description and Person Specification for full details.

Some Of The Core Requirements For The Post

• Must be currently in the UK with the right to work
• Meet government apprenticeship eligibility criteria
• High standard of spoken and written English
• Please do not use AI software to complete your application
• These posts do not offer visa sponsorship

Some of the core tasks required for the role include:

• Provide excellent customer care skills to ensure patients come first.
• To act as an advocate for patients within the department/ward/unit.
• To follow FHFT guidelines, policies, and procedures in maintaining safe working practices for patients and colleagues.
• To ensure that patients' receive high quality communication and a good experience, having regard for their customs, religious beliefs, or principles.

Elements of the Job Description and the Person Specification may be screened at interview. We reserve the right to terminate the interview if it is felt these are not met.

Person specification

Qualifications

Essential criteria

• Evidence of general education, eg GCSE's or equivalent functional skills Level 2 Numeracy and Literacy
• Willingness to work towards and complete the Healthcare Support Worker level 2 apprenticeship

Desirable criteria

• Knowledge of personal care and related procedures
• Vocational qualification at level 2 or equivalent relevant experience

Experience

Essential criteria

• Previous experience which includes team working, communicating with staff and colleagues, and understanding of work practices

Desirable criteria

• Experience of working in a health care environment
• Experience of dealing with the public

Skills and Knowledge

Essential criteria

• Ability to communicate clearly and effectively
• Basic numeracy and literacy
• Ability to follow clear instructions and feedback from staff
• Ability to work within a team
• Ability to learn new skills
• Knowledge of how to respect individuality and diversity of patients, their carers, and your colleagues
• Good Customer care skills
• Ability for caring for people with compassion.
• Clear and accurate written/verbal English 6 NA5 - Matched January 2025 communication
• Good basic hygiene skills (e.g., food handling, hand washing etc.)
• Able to listen effectively and demonstrate an empathetic /sensitive approach and be able to communicate effectively and compassionately to colleagues, staff, and patients and their family/carers/visitors.
• Ability to follow a clear instruction and accept constructive professional feedback
• Understanding of the requirements of patient confidentiality
• Punctual and reliable

Values and Behaviours

Essential criteria

We will expect your values and behaviours to mirror those of the Trust

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now