Health Center Certified Phlebotomy Technician II

POSITION SUMMARY: Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Maintains necessary equipment and supplies. Communicates effectively to all levels of laboratory staff and external contacts, and acts as a resource for phlebotomy technicians. Position: Health Center Certified Phlebotomy Technician II Department: Dot House Lab Schedule: Part Time (32 Hours M-Th Days, Varied Hours, Rotating Saturdays and Minor Holidays) ESSENTIAL RESPONSIBILITIES / DUTIES: Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens. Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures. Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens. Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures. Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed. Prepares all workstations with essential supplies. Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed. Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor. Utilizes technical training and acquires in-depth knowledge of the LIS and its functions. Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures. Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers. Answers the telephone according to department policy and procedure. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. Manages time appropriately and meets BMC standards for attendance and punctuality. Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned. Assists in training new lab support technicians and phlebotomy students. Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures. Performs special procedures as requested by supervisors, assistants, and specialists. Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed Assists supervisors with writing training programs, standard operating procedures, and establishing competencies. Assists in training new phlebotomists and phlebotomy students. Participates in quality improvement (QI) activities according to Laboratory policies and procedures. Offers input for performance improvement and participates in validating the effectiveness of implemented solutions. Recognizes and resolves technical and non-technical problems in the laboratory. Anticipates problems to circumvent customer dissatisfaction. Obtains help in problem-resolution as appropriate. Records information on the problem log and reports all issues to supervisory staff. Adapts to changes in the departmental needs including, but not limited to, offering assistance to other team members, adjusting assignments, and fostering teamwork. Performs special procedures as requested by supervisors, assistants, and specialists. Performs point of care waived testing, maintains instruments, training and competencies JOB REQUIREMENTS EDUCATION: High School Diploma or GED. Completion of a NAACLS accredited phlebotomy program. CERTIFICATES, LICENSES, REGISTRATIONS: Phlebotomy Certification (ASCP) preferred EXPERIENCE: 7 years of Phlebotomy, and/or specimen processing experience required. KNOWLEDGE AND SKILLS: Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner. Demonstrates technical competency using hospital computer systems such as Microsoft Office, patient registration systems (e.g. EPIC), and Laboratory Information Systems (e.g. Sunquest). Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through. Must be able to maintain strict confidentiality of all personal/health sensitive information Ability to effectively handle challenging situations and to balance multiple priorities. Rotating Saturday days. Compensation Range: $20.43- $28.61 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips