International Medical Group
Health Claims Handler
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Health Claims Handler
Health Claims Handler – Join IMG and Deliver Peace of Mind Worldwide
Job Title: Health Claims Handler Location: Hybrid and Remote options available Contract Type: Permanent Salary: £26,000 – £28,500 (based on experience)
At IMG, we’re pioneers in international medical insurance, supporting millions of travellers, expats, businesses, and adventure-seekers every day. Now, we’re looking for a detail-oriented, compassionate, and diplomatic Health Claims Handler to join our growing team.
About the Role
You’ll be the trusted point of contact for members navigating complex international medical claims, ensuring every case is resolved with empathy, accuracy, and efficiency.
Working closely with Medical and Preauthorisation teams, you’ll assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital channels.
If you thrive in a fast-paced environment and love helping people, this is your opportunity to make a real difference in the lives of our global members.
Key Responsibilities
- Process all claims in accordance with policy terms, ensuring timely and accurate resolutions.
- Communicate effectively with members, healthcare providers, underwriters, and internal teams to resolve queries and provide updates.
- Verify that treatments meet accepted medical standards and that costs are reasonable and customary.
- Deliver empathetic, professional, and consistent responses via inbound calls, emails, and digital messaging.
- Maintain accurate records and manage workloads efficiently while meeting deadlines.
- Escalate complex cases, potential fraud, or complaints to the appropriate teams for further review.
- Propose process improvements to enhance operational efficiency within claims handling.
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Person Specification
Essential Requirements:
- Sharp attention to detail and strong numerical accuracy.
- Exceptional communication skills (both written and verbal).
- Ability to remain calm, diplomatic, and professional under pressure.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
- Critical thinking and problem-solving abilities.
- Ability to work independently and collaboratively as part of a team.
Preferred Experience:
- Background in healthcare, travel, medical, pet insurance, or personal accident claims.
- Familiarity with private or international medical insurance claims processes.
- Experience in managing claim reserves and producing claims reports.
- German or Spanish language skills—a significant advantage.
Why Join IMG?
- Hybrid and fully remote working options—flexibility to suit your lifestyle.
- Career growth opportunities including internal promotion pathways.
- Diverse and inclusive culture where everyone’s voice is valued.
- Workplace perks:
- Birthday day off + Christmas Eve off
- 22 days’ paid leave (rising to 30 days with seniority)
- 8 UK bank holidays
- Summer & Christmas parties
- Unforgettable surprise rewards (even Beyoncé tickets!)
- Employee of the Month/Year awards
- 2 paid volunteer days per year
- Nurturing professional development with expert training and mentorship.
- Collaborative environment where you’ll contribute to shaping the future of claims operations.
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Ready to Make an Impact?
Whether you’re starting your career or an experienced professional, IMG offers a dynamic environment where your skills and dedication will be rewarded.
Join us now—because at IMG, we’re not just processing claims; we’re delivering peace of mind to people around the world.
IMG is proud to be an equal opportunities employer: we celebrate diversity and are committed to ensuring that all qualified candidates receive fair consideration for employment without regard to race, colour, ethnicity, national origin, religion, gender, gender identity, sexual orientation, genetic information, disability, age, veteran status, or any other protected status.
Apply today and be part of something truly global.
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