Bupa
Health Clinics Booking Advisor - Fixed Term
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Job Description:
Health Clinics Booking Adviser - 6 months Fixed Term
Location: Bupa Place, Salford Quays, Manchester / Hybrid (min of 2 days per week in the Bupa Office)
Contract: 6 Months Fixed Term Contract - Full time
Hours: 37.5 hours per week - Monday to Friday covering various shifts between the hours of 8.00am and 6.00pm.
Salary: £27,210.00 per annum + Monthly performance based bonus
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
The Role
This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission.
You’ll help us make health happen by:
- Taking incoming customer calls from customers wanting to discuss our range of primary care and MSK products, complete bookings and generate revenue in order to hit your monthly target.
- Responding to emails and resolving queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner.
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Key Skills / Qualifications needed for this role
- Experience of working in a customer service/sales environment and demonstrating strong customer focused skills.
- Excellent sales and negotiation skills.
- Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets.
- Experience speaking with customers over the phone or via email.
- Understanding of customer service principles and a commitment to service excellence.
- PC literate with good knowledge of Windows based packages and the ability to combine communication and admin skills.
- Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
- Excellent time management skills and the ability to work quickly and accurately in a pressurised environment.
- Ability to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
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Joining Bupa in this role you will receive the following benefits and more:
- 25 Days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place
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