The Goodwood Group
Health Club Administrator
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Do you love creating great experiences and thrive in an organised, people-focused role?
Set within the stunning surroundings of the Goodwood Estate, our Health Club is much more than a gym. It's a vibrant community where members come to prioritise their wellbeing, and we're looking for a personable and proactive Health Club Administrator to help make every interaction exceptional.
As the first point of contact for many of our members, you'll play a key role in delivering a seamless member experience. From supporting membership journeys and maintaining accurate records to answering enquiries and showcasing our facilities through membership tours, no two days are the same.
If you're an organised administrator with a passion for customer service and an eye for detail, this could be the perfect opportunity to join a friendly and supportive team in one of the most beautiful workplaces in West Sussex.
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What You'll Do
- Be a welcoming and knowledgeable point of contact for member enquiries, both in person and remotely.
- Support all aspects of membership administration, including renewals, new joiners, suspensions and waitlists.
- Conduct membership sales tours and help prospective members discover everything the Health Club has to offer.
- Maintain accurate records across our systems and databases.
- Produce reports, update trackers and support month-end administration.
- Assist with member communications, feedback and engagement initiatives.
- Support the smooth day-to-day operation of the Health Club through excellent organisation and attention to detail.
- Help ensure our members receive a consistently high standard of service throughout their journey with us.
What You'll Have
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- Previous experience in an administration or customer service role.
- A passion for delivering exceptional customer experiences.
- Excellent organisation skills and the ability to manage multiple priorities.
- Strong attention to detail and a high level of accuracy.
- Confidence using Microsoft Office and other business systems.
- Strong communication skills and a positive, professional approach.
- A proactive mindset with a genuine willingness to help others.
What You'll Get
- Free Gym and Health Club membership
- Health cash plan and access to a comprehensive wellbeing programme
- Free event tickets to our world-famous motorsport and horseracing events
- Discounts across the Estate
- Group Performance Share scheme
- A unique and inspiring place to work
Join us and help create exceptional experiences for every member, every day.
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