Soho House via Caterer.com
Health Club Host (Part Time) - Soho House Brighton
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Health Club Host at Soho House
At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment.
This role blends hospitality and operational support—helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What’s in it for you?
- Weekly Pay: Competitive compensation
- Team Meal: Whilst on shift, prepared by our chefs
- Soho Friends Membership
- Team Discount:
- 50% on Food & Drink (7 days a week)
- Staff Room Rates
- Health Cash Plan: Option to cover up to 2 additional dependents
- Dental Plan: Option to add up to 2 additional dependents
- Birthday Day Off: After 1 year’s continuous service
- Staff Discount:
- Up to 50% on Soho Home & Cowshed products
- Soho Impact:
- 2 paid days per year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic:
- Unique food and drink training, events, and opportunities to inspire and educate
- Continuous Training: Personal and professional development
- Team Events: Monthly activities, including fitness sessions, cinema screenings, and art classes
- Career Growth: Global benefits, training, and managerial development opportunities
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Key Duties
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CustomerwelcomeGuidance
- Welcome every member and guest by name with warmth and professionalism.
- Address inquiries and requests friendly, efficiently, and promptly.
- Offer basic guidance on equipment usage and club rules (avoid personal training unless qualified).
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Member Support
- Resolve issues in real time and ensure management are aware of any concerns.
- Build and nurture relationships with members and guests, sharing feedback and red flags.
- Encourage a positive, inclusive, and respectful workout atmosphere.
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Operational Responsibilities
- Maintain the gym floor immaculately: wipe down machines, restock towels, and manage equipment placement.
- Support fitness instructors and personal trainers (e.g., class setups, member handovers).
- Uphold discretion and professionalism, especially when serving VIPs and Private Members/Kitchen Staff (PKWs).
- Assist with bookings, class sign-ups, and fitness service inquiries.
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What We Are Looking For
A successful Health Club Host at Soho House should ideally:
- Have up to 2 years’ experience in a busy, high-profile venue with a passion for first-class hospitality.
- Thrive in fast-paced, high-volume environments, solving problems quickly and confidently.
- Be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
- Demonstrate competency through training simulations (Club School).
- Work flexible shifts, including weekends, evenings, and holidays, as required.
- Demonstrate adaptability: follow direction, collaborate in a team, and operate independently.
Requirements
- Minimum 2+ years’ experience in a relevant role.
- Must meet health and safety standards for a health/fitness environment.
Salary & Location
- Pay Range (UK): £15.50 per hour (please note, all roles are paid hourly under UK law, and rates may vary by geography).
(Note: Soho House offers competitive compensation worldwide, adjusted to local market standards.)
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