NatWest Group
Health & Safety Business Partner
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Health & Safety Business Partner
Health & Safety Business Partner
Join us as a Health & Safety Business Partner in this excellent opportunity to deliver a relationship-managed service portfolio for valued clients within our Business Banking segment in Health & Safety.
You’ll build lasting relationships to grow the volume and value of your portfolio by consistently delivering high-quality customer interactions and experiences. As a key team member, you’ll be recognised for building trust and long-term sustainable value for both our customers and colleagues.
What you’ll do
We rely on your service excellence in engaging with clients via:
- Face-to-face meetings
- Virtual sessions (video)
- Telephone and email channels
Your mission is to truly understand customer needs while providing commercial and profitable advice. You’ll encourage clients to adopt and effectively utilise Mentor’s digital and self-service channels.
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Key deliverables include:
- Driving new business growth through:
- Networking and referrals
- Business development initiatives
- Leading prospect meetings, networking, and relationship-building within your internal and external network
- Taking referrals from new customer leads
- Collaborating with the Consultancy Delivery team to ensure customers receive services that meet expectations and deadlines
- Proactively managing client retention, renewal pricing negotiations for your portfolio and supporting others as needed
- Maintaining an up-to-date contact strategy plan focused on:
- Developing new business opportunities
- Achieving agreed income goals
- Supporting colleagues and clients with complex technical Health & Safety issues
Required skills & qualifications
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We’re looking for a customer-focused professional with:
- Professional qualifications in Health & Safety, including membership of the Institute of Occupational Safety and Health (IOSH, Chartered Member status CMIOSH)
- Extensive experience in roles directly relating to health and safety
- Background in complex advisory services, particularly for Risk Management
Additional essential strengths:
- Exceptional ability to analyze customer needs, identify risks, and prioritise recommendations
- Proven capacity to work through business solutions, develop bespoke service offerings, and deliver commercial price quotations
- Strong time management skills with a flexible approach tailored to meet client demands
- Outstanding communication and interpersonal skills to foster trust and rapport across all touchpoints.
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