NatWest Group
Health & Safety Business Partner
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Health & Safety Business Partner
Health & Safety Business Partner
This is an excellent opportunity to deliver a relationship-managed service to a portfolio of valued clients within our Business Banking segment in Health & Safety.
You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high-quality customer interactions and experiences. As a key member of our team, you’ll be recognised for building trust and long-term sustainable value for our customers and colleagues.
Responsibilities
We’ll look to you to deliver excellent service to your portfolio of clients, either through:
- Face-to-face meetings
- Video calls
- Telephone
Through a proactive contact strategy, you’ll:
- Work to truly understand their needs
- Provide them with commercial and profitable advice
- Encourage them to adopt and use Mentor’s digital and self-service channels where appropriate
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Additionally, you’ll be responsible for:
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Delivering new business growth through:
- Referrals
- Networking
- Business generation activities
-
Leading:
- New business prospect meetings
- Business networking
- Relationship building with both internal and external networks
- New customer lead referrals
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Working collaboratively with our Consultancy Delivery team to ensure:
- Services are delivered in line with customer expectations and timescales
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Proactively managing:
- Client retention
- Renewal pricing conversations for your own portfolio, and in support of others
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Maintaining a fully up-to-date contact strategy plan focusing on:
- Developing new business income
- Achieving agreed income goals
-
Supporting other clients and colleagues with complex technical issues
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Requirements
We’re looking for someone with:
- A strong customer focus
- Professional qualifications in Health and Safety
- Membership of a relevant professional body, such as a Chartered Member of IOSH (CMIOSH)
You’ll need:
- Extensive experience in a role relating to Health and Safety
- A background in dealing with the provision of advice for complex matters
Additionally, we’ll be looking for you to have:
-
Extensive experience in:
- Identifying customer needs
- Identifying risks
- Prioritising recommendations
-
The ability to:
- Identify and lead business solutions
- Develop bespoke service offerings for customers
- Provide commercial price quotes
-
Excellent time management skills
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A flexible approach to serve customers at times that meet their needs
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Strong communication and interpersonal skills
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