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Role Title:
Health Service Manager
Business Area:
Sales 01
About This Role:
Responsible for managing the customer relationship for one or a number of key customers within the eircom NI portfolio delivering excellent customer experience
Expectations From The Role:
Responsibilities
- Analyse and regularly review service performance against Service Level and Operational Level agreements
- Ensure services are delivered in an efficient manner, maximizing profitability and demonstrating value for money internally and to customers
- Provide regular reports on service performance and achievement to the customer and internally
- Identify and manage any actions required to maintain or improve service levels
- Act as primary interface between customer and eircom, building and / or enhancing mutually beneficial relationships
- Improve customer satisfaction
- Build and maintain strong collaborative relationships with suppliers, both internal and external
- Instigate remedial actions to address any service affecting issues
- Analyse trends and identify areas for improvement
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Requirements For A Successful Application:
- 3 - 5 years experience in a service management role within a managed services environment
- ITIL Service Management certification
- Customer focused
- Strong teamwork and interpersonal skills
- Strong oral and written communication skills
- High level of planning and organisational skills
- Previous experience in telecommunications or networking service environment would be advantageous
- Industry Background – Comms/ICT/Consulting/SI
- Managing external vendors
- Management of complex projects
- Knowledge of Operational activities
- Knowledge of Telecoms and/or IT technology and infrastructure
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Others:
About Eir
Our purpose is to connect for a better Ireland.
Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.
Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
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