The Shrewsbury and Telford Hospital NHS Trust
Healthcare Assistant - General Outpatients Department
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Job Overview
We have exciting opportunities for motivated and enthusiastic Healthcare Assistants to join the the Outpatients Department at The Royal Shrewsbury Hospital.
We are looking to recruit friendly Healthcare Assistants who have excellent communication skills and enjoy working in a busy team. The post holders will provide essential clinical and administrative support to the clinical team within our Outpatients Department, helping to provide a high level of care to patients. You will manage a group of patients on their journey through the consultations, any relevant diagnostics and will give information as and when deemed necessary.
The post holders must be able to effectively manage their own workload when caring for a group of patients under the supervision of a registered nurse.
Candidates will be required to attend a face to face interview.
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Please note, this vacancy may close early due to high number of applications received
Main duties of the job
This role supports registered nurses in providing safe and caring support to patients.
- It involves helping patients with everyday needs such as washing, eating, drinking and moving safely.
- You will check and record basic health information and report any concerns to a nurse.
- The job includes keeping the ward clean, tidy and well-organised, and helping with basic admin tasks.
- You will work flexibly across different wards and follow all training, policies and safety rules.
Good communication, kindness and respect for patients and their individual needs are essential.
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
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We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack
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