The Shrewsbury and Telford Hospital NHS Trust
Healthcare Assistant - Same Day Emergency Care
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Healthcare Assistant - Same Day Emergency Care
Healthcare Assistant (Band 3) – Same Day Emergency Care (SDEC)
Job Overview
As a Healthcare Assistant (Band 3) in the Same Day Emergency Care (SDEC) setting, your role is to deliver basic patient care while supporting a fast-paced, dynamic environment. Key responsibilities include:
- Assisting patients with mobility (e.g., transferring to/from scans and radiology)
- Performing ECGs (if trained)
- Conducting venepuncture and cannulation (if trained)
- Maintaining a safe, clean, and comfortable environment for patients
- Ensuring timely and efficient care within the department
Clear communication within the team is essential, given the fast-moving nature of the role.
Main Duties & Responsibilities
- Patient Care Support
- Record vital observations
- Assist with ECGs, venepuncture, and cannulation (where competent)
- Help transfer patients to/from radiology and scan departments
- Provide comfort measures (e.g., hot drinks, meal/snack support)
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Clinical & Administrative Assistance
- Support nursing staff with clinical duties (under supervision)
- Assist with admissions and discharges
- Handle basic enquiries from patients, families, and colleagues
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Environmental & Procedural Support
- Maintain a safe, clean, and hygienic working area
- Follow infection prevention and control protocols
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Team & Communication
- Work collaboratively with nursing staff and colleagues
- Communicate sensitively with patients, families, and teams
- Follow Trust policies and professional standards
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- Workload Management
- Prioritise tasks effectively to meet patient care demands
Our Poppy’s Promise Commitment
We believe compassionate care is fundamental to everything we do. Every team member—clinical and non-clinical—must uphold these values:
- Dignity & Respect: Treat patients, families, and colleagues with empathy.
- Active Listening & Clear Communication: Explain information kindly and listen attentively.
- Patient-Centred Care: Recognise individual needs and circumstances.
- Safety & Professionalism: Ensure high-quality care through thoughtful interactions.
By joining us, you commit to embedding compassion in every interaction—making every patient feel heard, valued, and respected.
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