Ohio Living
Healthcare Sales Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Healthcare Sales Associate
**Transitional Care Liaison – Ohio Living
Our passion-driven culture values employees who make their mission a daily reality—whether through healing, connecting, innovating, or leading. As a Transitional Care Liaison, you’ll play a pivotal role in shaping occupancy, patient care, and team success across Ohio Living’s life plan communities.
About the Role
You’re more than an admissions professional: you’re a bridge between new residents, their families, and our care teams. Reporting into a structured yet flexible environment, your impact spans admissions, sales, financial compliance, team development, and community relations.
We’re not just filling beds—we’re building relationships that transform lives, uphold integrity, and advance Ohio’s healthcare landscape. Our values guide everything:
- Customer Service
- Innovation
- Integrity
- Inclusion
- Financial Stewardship
- Leadership
- Care
Primary Responsibilities
☑ Administration & Reporting (50%)
- Make independent, judgment-driven decisions regarding patient referrals and admissions.
- Coordinate pre-certifications & re-certifications with insurance providers.
- Oversee incoming patient records as the primary liaison for pre-admission needs.
- Gather referral data to inform performance analytics and identify process improvements.
- Document admissions while monitoring occupancy statistics.
- Actively share operational insights to enhance departmental efficiency.
- Attend all required training, meetings, and in-services.
☑ Sales & Referral Management (20%)
- Grow referral networks by educating regional partners on our community’s unique offerings.
- Represent Ohio Living at networking events (including early morning/evening engagements).
- Manage declined referrals while nurturing new opportunities.
- Conduct hospital visits (resident/family meetings, prospect outreach, pre-admission prepping).
- Lead life plan community tours and maintain strict confidentiality for all residents/patients.
- Ensure communication between clinical teams and insurance stays smooth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
☑ Reimbursement Management (10%)
- Supply pre-certification documentation to finance teams for billing validation.
- Assess payment readiness for prospective residents and implement cost-saving strategies.
- Proactively collect updated resident data from charts/nursing staff to support insurance approvals.
- Process admissions paperwork timely with signed contracts in place.
☑ Customer Relationships (10%)
- Foster trust with residents, families, staff, and third-party payers.
- Share timely, practical information about services and care outcomes.
- Offer a consistent, compassionate experience aligned with our mission.
☑ Team Management & Development (10%)
- Supervise and mentor assigned staff, setting clear performance expectations.
- Retain talent through positive leadership and constructive evaluations.
- Conduct interviews, orientations, and one-on-one coaching.
- Enforce company policies (e.g., accountability, work requirements) with HR collaboration.
- Design, schedule, and monitor training programs for direct reports.
- Ensure staffing continuity in case of unplanned absences or vacancies.
☑ Ongoing Tasks
- Facilitate referral activities not directly handled by the team.
- Act as a reliable resource for internal review/approval requests.
Requirements
Education
- Required: Associate degree in a healthcare-related field.
- Preferred: Bachelor’s in marketing or a healthcare administration-related field.
Licensing
- Preferred: Current, unencumbered Ohio state license (RN or LPN) due to clinical responsibilities.
Experience
- Required: 3+ years in long-term care, hospital, or clinical settings (nursing or admissions preferred).
- Preferred: 2+ years in nursing home admissions or related medical liaison work.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Sales & Technology Skills
- Experience in healthcare sales/marketing is a tangible advantage.
- Must be proficient with:
- Windows
- Microsoft Office (Word, Excel, PowerPoint)
- Internet research/coordination
Credentials
- Proper English proficiency (reading, writing, speaking).
- Valid driver’s license with an acceptable driving record.
- Eligible for professional liability/crime insurance (carrier policies apply).
Work Environment & Physical Demands
- Daily Activity Level:
- Sitting: Up to 6 hours/day
- Standing: Up to 6 hours/day
- Walking: Up to 6 hours/day
- Light manual labor (lifting <25lbs, pushing/pulling equipment)
- Driving: 6+ hours/week.
- Push schedule: Holidays, weekends, some evenings.
- On-call availability: 24/7 for acute & routine admissions.
- Occupational Hazards:
- Minimal exposure to aging/resident care challenges.
- Potential infectious disease risk (AIDS/Hepatitis B protocols upheld).
- CDC Bloodborne Pathogens Exposure Category II assigned role.
Why Join Ohio Living?
We’re more than a healthcare system—we’re a community builder. Our 11 life plan communities offer:
- Holistic care paths from independent living to specialized memory care.
- Regional reach: Home health, hospice, and palliative medical services across 43 Ohio counties—serving millions.
- Physician NP services, a Medicare Advantage plan, even a full pharmacy network, designed for simplified, seamless support.
- For every healing, celebration, or tough choice, our Ohio Living Foundation funds critical services: charity care, experimental programs, and much more.
Our Impact
Since 1925, we’ve centered care above all else—because every person deserves compassion, safety, and dignity. Are you ready to lead?
#CareersDetonate #BelieveInBeta
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location