NHS Ayrshire & Arran
Healthcare Support Worker

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An Exciting Opportunity with Our UCAT Team
An exciting opportunity has arisen for a self-motivated and enthusiastic individual to join our UCAT team where you will be integral to ensuring safe and effective delivery of care.
About the Role
Our UCAT team operates a 24/7 day service and is responsible for providing same day/emergency mental health responses to circa 375,000 population of Fife. You will be a key member of our UCAT team, adopting a proactive, therapeutic, person-centred approach to care delivery. You will work alongside registered nurses and other members of the wider team in providing care and support to people who experience a range of mental health difficulties which may impact on their wellbeing, safety and day to day functioning.
Key Responsibilities
- Referrals are received from various sources including Victoria Hospital’s Emergency Department (ED), Primary Care as well as referrals from both internal and external agencies.
- The post holder will be responsible for recording all appointments via electronic systems and sending information to primary care regarding assessment outcomes.
- Duties may include:
- Assisting with the provision of trauma informed care including the management of distress and disturbed behaviour
- Liaising with and co-ordinating other services
- Reporting any changes in patient presentation to registered nurse colleagues
- Providing one-to-one care and support under supervision including observation and/or escorting patients
- Supporting administration and record keeping
- Ordering department stock and supplies
- Participating in the wider service activities as required including deployment to support other clinical areas where necessary
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These tasks will be delivered either supervised or unsupervised with guidance from a registered nurse. This post holder will also be responsible for effectively carrying out assigned duties to contribute to the effective running, safety and security of the designated clinical area.
Location
This role will be based in Kirkcaldy but may involve travel to other localities.
Development and Support
Mental Health Services are committed to individual development through the provision of protected learning time and opportunities for professional and personal development, reviewed through the TURAS appraisal system.
Informal Enquiries
For informal enquiries, please contact:
- Louisa Thomson, Advanced Clinical Nurse Specialist, Urgent Care Assessment Team, Whyteman’s Brae Hospital – Louisa.thomson@nhs.scot
- Lynne Black, Lead Nurse - lynne.black@nhs.scot
Requirements
A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme prior to appointment.
Working in the UK
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.


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As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.
It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.
Benefits and Policies
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
Equality and Diversity
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
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