Abri Group
Healthy Homes Damp & Mould Senior Operations Manager
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We're committed to providing safe, healthy homes where our customers can thrive. As expectations across the housing sector continue to evolve, tackling damp and mould has never been more important. That's why we're looking for an experienced and passionate Healthy Homes Damp & Mould Senior Operations Manager to help lead one of our most important services.
This is an opportunity to make a real difference to people's lives. You'll play a key role in ensuring our customers live in safe, healthy homes, while helping us shape and improve our Damp and Mould service for the future.
What You'll Be Doing
Leading a large operational team, you'll provide direction, support, and oversight across our Damp and Mould service, ensuring we deliver a proactive, responsive, and customer-focused approach every day.
- Work closely with colleagues, contractors, and partners to drive excellent service delivery, improve outcomes for customers, and ensure we meet our regulatory responsibilities, including readiness for Awaab's Law.
- Use data and insights to help identify trends, tackle issues before they become problems, and influence longer-term investment decisions that improve the quality of our homes and reduce future demand.
- Champion a culture where customers remain at the heart of every decision, ensuring vulnerable customers receive the support and sensitivity they deserve.
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What We're Looking For
- Strong operational leadership with a genuine passion for creating healthier homes and better experiences for customers.
- Comfortable leading large teams through change, bringing people together around a shared purpose, and creating a culture of accountability, collaboration, and continuous improvement.
- Ability to navigate a complex, regulated environment, balancing customer needs, operational performance, and risk while always keeping safety at the heart of your decision-making.
- Understanding of the causes and challenges of damp and mould, and the ability to use that expertise to drive effective, long-term solutions.
- Naturally curious, using data and insight to spot trends, identify opportunities, and help shape future investment decisions that make a lasting difference.
- Share our belief that everyone deserves a safe, healthy place to call home and be motivated by the opportunity to make a real difference every day.
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Why choose us?
Our purpose is simple: creating communities and empowering lives.
We know that our colleagues are key to making this happen, which is why we offer a supportive and inclusive environment where you can bring your whole self to work, develop your career, and make a genuine impact.
In return, you'll enjoy a competitive rewards package, flexible working opportunities, and the chance to be part of an organisation that's passionate about doing the right thing for its customers and communities.
If you're an experienced leader who wants to help shape the future of Healthy Homes and deliver lasting positive change for customers, we'd love to hear from you.
Come and make a difference with us. Apply today.
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