The Nursing and Midwifery Council
Hearing Support Officer (Reception) - Edinburgh
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Hearing Support Officer – Edinburgh (Permanent – Full Time)
Application Deadline: 7 July 2026
Department: Adjudication
Employment Type: Permanent – Full Time
Location: Edinburgh
Reporting To: Philip Austin
Compensation: £26,247 – £28,480 per year
About the Team & What We Do
The Hearings Support Team administers Fitness to Practise hearings, managing:
- Updates to registers
- Event logistics
- First point of contact to ensure smooth, fair case processing
The Role & Your Impact
As a Hearing Support Officer (HSO), you’ll work autonomously to facilitate hearings—supporting physical hearings in Edinburgh and virtual hearings nationwide.
Key Responsibilities:
- Face-to-face hearings:
- First point of contact for visitors (greeting, directing attendees)
- Delivering exceptional customers service to NMC registrants
- Resolving ad-hoc queries efficiently
- Virtual hearings:
- Providing customer service to hearing parties (ensuring proceedings run smoothly)
What You’ll Bring
Essential Skills & Experience:
- Customer-facing expertise: Proven ability to deliver excellent service, with sensitive handling of candidates
- Communication: Clear verbal and written abilities—able to interact confidently with internal/external stakeholders
- Process Adherence: Following established standard operating procedures with accuracy
- Administrative Prowess: Prior experience in:
- Complex office environments
- Managing spreadsheets & producing attendance logs/statistics
- IT Skills: Proficient in spreading strategic Works (Microsoft 365)
- Stakeholder Prioritisation: Handling high workloads under pressure, balancing competing demands
- Time management: Prioritising tasks to meet service standards
- Confidentiality: Strict adherence to data protection policies
- Self-Direction: Ability to work independently with minimal supervision, using initiative
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Benefits
- 30 days’ annual leave (pro-rata for part-time)
- Pension: Employer contribution of 8% (elastic to 14% with incremental employee contributions)
- Life Insurance: 4 x current salary cover
- Hybrid Working: Expected attendance at office 2 days/week (prorated for part-time)
- Enhanced Parental Leave: Extended maternity/paternity support
- Employee Assistance: 24/7 support via our Programme
- Cycle to Work Scheme & Perkbox benefits
- Subsidised dining at our Portland Place office
- Season Ticket Loans
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Additional Information
Flexibility Note:
This is a flexible role—your initial team placement may shift based on workflow demands (to ensure quality service). Movement does not affect your contract terms and will be discussed prior to starting.
Hybrid Working Policy
- Standard: 2 office days/week (prorated if applying for part-time).
- Confirm capacity for hybrid work before applying.
Pay Policy:
- New employees) typically start at the pay band base.
- Exceptional adjustments might apply (evidence of current earnings may be requested).
- Internal colleagues follow an internal salary plan.
- Progressive pay approach: Annual reviews with generous progression.
Support for Diverse Candidates
- Adjustments provided for candidates with disabilities—contact us during recruitment to specify needs.
Vetting Requirements
- Pre-employment checks mandatory (including DBS checks).
- Future rollout of vetting policies may apply; role updates will be shared post-appointment.
(For full details on pay review policies or internal adjustments, please contact HR.)
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