The Nursing and Midwifery Council
Hearing Support Officer (Reception) - Edinburgh
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Hearing Support Officer (Reception) - Edinburgh
Hearing Support Officer (Reception) - Edinburgh
Application Deadline
7 July 2026
Key Details
- Department: Adjudication
- Employment Type: Permanent - Full Time
- Location: Edinburgh
- Reporting To: Philip Austin
- Compensation: £26,247 - £28,480 per year
About the Team and What We Do
The Hearings Support Team manages the vital administration of Fitness to Practise hearings. Their responsibilities include:
- Updating registers
- Handling event logistics
- Serving as the primary point of contact to ensure cases run efficiently and fairly
Your Role and Impact
As a Hearing Support Officer (HSO), you will:
- Work with high autonomy to organise all hearings-related activities in Edinburgh.
- Assist with administration for both physical and virtual hearings.
- Serve as the first point of contact for visitors at the office (physical hearings), including:
- Greeting and directing hearing attendees
- Providing exceptional customer service to all NMC visitors
- Resolving ad-hoc queries
- Provide exceptional customer service internally to facilitate virtual hearings
What You’ll Bring
- Demonstrated experience of delivering excellent customer service
- Strong, sensitive and effective customer care skills
- Outstanding verbal communication with the ability to interact confidently and diplomatically with internal and external stakeholders
- Experience following established standard operating procedures
- Strong written communication for accurate and concise communication
- Exceptional attention to detail
- Proven administration experience in a complex office environment
- Advanced IT skills, including:
- Using spreadsheets
- Producing attendance logs and statistics
- Ability to manage a high workload and perform under pressure while prioritising various demands
- Strong understanding of confidentiality requirements
- Initiative to perform tasks with minimal supervision
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Benefits
- 30 days annual leave
- Enhanced pension contributions via the NMC’s attractive pension scheme, offering:
- 8% basic employer contribution (up to 14% with optional additional employee contributions)
- Life insurance (4 times current salary)
- Hybrid working model (details below)
- Enhanced maternity and paternity leave
- 24-hour Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant at our Portland Place office
- Season ticket loans
Flexible Working Policy
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- This role may require you to move between teams as workload demands.
- Initial posting is in your assigned team, but adjustments will be discussed with you prior to starting.
- Flexibility ensures optimal service for registrants and timely case resolutions.
Hybrid Working Policy
- Current policy: two office days per week, with the rest worked remotely.
- Before applying, confirm your ability to comply with this attendance requirement.
- Part-time applicants must adjust office days proportionately.
Our Pay Policy
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New applicants typically start at the bottom of the relevant pay band.
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Exceptional cases may require proof of current earnings to justify higher pay.
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Annual salary reviews and progressive pay planning are standard.
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Additional details are available upon request.
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Internal colleagues follow the company’s internal pay policy.
Reasonable Adjustments
We commit to providing reasonable adjustments for disabled candidates throughout recruitment. If you require additional support to apply, let us know so we can assist accordingly.
Screening and Vetting
All roles are subject to pre-employment checks. A DBS vetting policy may apply in the future for this role (currently under implementation).
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