Heat Metering & Billing Officer

Organisation: London Borough of Waltham Forest Salary: PO1 £41,133 - £43,680 Contract Type: Permanent Working hours per week: 36 Application Deadline: 09/03/2026 Proposed Interview Date(s): TBC Reference: 1903 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role:

This is a new and exciting role within the Rents service but with responsibilities for monitoring and coordinating a wide range of technical administrative and customer services functions across all our Heat Metering and Billing services. London Borough of Waltham Forest (LBWF) is on an ambitious programme of providing new build homes on communal and district energy schemes. This is a fantastic opportunity for the right person to make an impact on the service we deliver to our residents.

Click here to download the Role Profile << Key Responsibilities: We are looking for a highly skilled and experienced Heat Metering and Billing officer to review customer tariff setting with the Heat Metering & Billing Manager and calculating tariffs, using actual efficiency data in order to ensure heating tariffs are set at a suitable and affordable rate. The successful applicant will assist in monitoring/reviewing data on energy consumed by homes with metering devices, liaising and reporting anomalies to relevant teams for appropriate and timely action. The role will also involve providing support for colleagues, metering & billing providers and customers regarding all heat network enquiries. Qualifications and Requirements: The ideal candidate will play a vital role in effectively monitoring and reviewing the cost efficiency of the systems to ensure London Borough of Waltham Forest and its residents are getting value for money. This position requires a strong background in data analysis, advanced Excel skills, excellent customer care and report writing. English and Math Qualification (GCSE grade 4 or equivalent grade C or above), Relevant professional Heat metering and billing qualification would be desirable. 2 years experience in a similar role You must be able to work as part of a team to deliver an excellent service to our residents and stakeholders we support and be flexible in your approach to work. Ability to work as a team member Ability to work under regular supervision from a line manager Ability to work effectively under pressure Ability to prioritise work Ability to ensure Performance Indicators relating to service areas are met Ability to participate in change effectively Ability to communicate clearly verbally and in writing, and to follow through required actions Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us. Contact Information: If you have any questions about this vacancy or the application process, please contact Taiwo Pereira ,Heat Metering & Billing Managerat Taiwo.Pereira@walthamforest.gov.uk If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk. Click here for further information on the Human Resources recruitment privacy notice.