The Energy Lab UK
Heat Pump Design & Technical Support Engineer
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Day-to-day duties
Energy Lab is a specialist supplier of renewable heating solutions, supporting installers, consultants and contractors with air source, ground source and water source heat pump technologies.
Working with leading manufacturers, including Ecoforest, MAXA, and Volta we provide product supply, technical design support, commissioning assistance, installer guidance and ongoing technical expertise across the UK.
Due to continued growth, we are looking to recruit a Heat Pump Design & Technical Support Engineer to join our technical team.
The Role
This is a varied technical role supporting the design, documentation and technical delivery of renewable heating projects.
The successful candidate will assist with heat pump system design, technical drawings, hydraulic schematics, component selection, installer support and technical documentation. The role will involve working closely with the Design & Technical Manager, manufacturers, installers, consultants and internal teams to help ensure that technical information is accurate, practical and aligned with manufacturer guidance and Energy Lab procedures.
This role would suit someone with a technical design background, preferably within plumbing, heating, HVAC, building services, commissioning, renewable energy, or heat pump systems, who wants to apply their technical knowledge in a specialist design and technical support role.
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Key Responsibilities
- Supporting the preparation of heat pump system designs, layouts and technical information.
- Producing or assisting with technical drawings, hydraulic schematics, wiring layouts, controls information and installation support documents.
- Supporting sizing and selection of pumps, pipework, buffer vessels, cylinders and associated heating system components.
- Assisting with technical enquiries from installers, consultants, contractors, manufacturers and internal teams.
- Supporting the development and maintenance of technical documentation, standard templates, installer guides and support materials.
- Working with manufacturer technical teams to support product knowledge, technical accuracy and issue resolution.
- Escalating complex technical, regulatory, manufacturer or installation-related queries where required.
- Supporting continuous improvement of Energy Lab’s technical support, documentation and design processes.
Essential Experience
- Experience within plumbing, heating, HVAC, building services, renewable energy, heat pumps, commissioning or a related technical environment.
- A practical understanding of heating systems, hydraulic layouts and system components.
- Ability to read and interpret technical drawings, schematics, installation manuals and technical data.
- Strong attention to detail and a structured approach to technical work.
- Good communication skills and the ability to support installers, contractors, consultants and internal colleagues professionally.
- Good IT skills, including Microsoft Office.
- Ability to work independently, manage workload and escalate technical matters when required.
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Desirable Experience
- AutoCAD experience.
- Previous experience with air source, ground source or water source heat pump systems.
- Experience producing hydraulic schematics, wiring layouts or controls information.
- Experience sizing pumps, pipework, cylinders, buffer vessels or heating system components.
- Technical support or customer-facing experience within the heating or renewable energy sector.
- Understanding of MCS requirements and low-temperature heating systems.
What We Offer
- Salary of £38,000 – £45,000 per annum, dependent on experience.
- Specialist training on leading heat pump technologies.
- Opportunity to develop within a growing renewable heating business.
- Exposure to a wide range of technical projects and manufacturer product ranges.
- Supportive team environment with ongoing professional development.
- Preferably office-based working, with hybrid working considered for the right candidate.
Apply
To apply, please send your CV and a brief covering note to: mark@energylabuk.com
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