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Heating Engineer at Sureserve Compliance Central
About the Company
Sureserve’s mission is to be the trusted partner of choice to the social housing and related public sector, delivering essential and affordable heating, energy savings, and compliance solutions.
We play a key and progressive role in decarbonisation, always delivering for customers, employees, residents, and the environment—with safety, integrity, and respect at the forefront.
Our focus centres on:
- Energy efficiency
- Warm, safe, and compliant homes
- Improved quality of life for residents
With nationwide reach, regional and local relationships, and a commitment to excellent client service, we are positioned to be a trusted partner for the future.
About the Role
Sureserve Compliance Central is seeking an experienced gas engineer to join our team, tasked with servicing and repairing domestic heating and hot water systems across our clients' properties.
Overview of the Role
As a Heating Engineer, you will:
- Maintain and repair heating systems in our clients’ properties.
- Ensure systems operate efficiently and safely.
- Deliver repairs timely and with high quality, meeting customer satisfaction standards.
Key Responsibilities
- Carry out service and maintenance works on a variety of domestic properties across the region.
- Provide high-quality customer care when interacting with clients and tenants.
- Communicate updates and progress of work, completing required paperwork (both electronic and manual).
- Adhere to all Health and Safety requirements, including:
- Risk assessments
- Safe Systems of Work
- COSHH records
- Comply with stock ordering and auditing procedures, ensuring parts are available to meet job requirements.
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Essential Requirements & Attributes
- Gas qualifications essential (minimum):
- CCN1
- CENWAT
- HTR1
- CKR1
- Experience working in out-of-hours evening and weekend shifts (on a rota basis).
- Professional and friendly attitude to foster strong client/tenant relationships.
- Pre-employment commitments:
- Criminal and reference checks (mandatory before starting).
Working Hours & Arrangements
- Standard working hours:
- 5 days a week (Monday–Friday, 8:00 AM to 5:00 PM)
- 40 hours per week
- 1-hour paid lunch break daily
- Call out duty:
- Weekend and evening shifts (as required via a rota system).
Benefits We Offer
- Company vehicle and fuel card.
- Support for professional qualifications.
- Employee wellbeing package:
- Occupational health support
- Telephone/counselling services
- Service-level annual leave.
- Enhanced maternity/paternity leave.
- Dental/healthcare cash plan.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy – provides training for development and career progression.
- Employee Voice programme (staff engagement).
- Social activities for all teams.
- "Sureserve Legends" – celebration of our core values in practice.
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Company Commitment to Diversity & Inclusion
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe they contribute to our collective success.
Equal Opportunity & Reasonable Adjustments
All qualified applicants will receive consideration for employment without regard to:
- Race
- Colour
- Religion
- Gender/gender identity or expression
- Sexual orientation
- National origin
- Genetics
- Disability
- Age
- Veteran status
As part of our commitment to inclusivity, we offer reasonable adjustments during recruitment. Please contact scc-hr@sureserve.co.uk if you require any support during the process.
Final Checks for Successful Applicants
- Right to work in the UK eligibility verification.
- Enhanced DBS checks.
Join us in delivering excellent heating and compliance services across the UK.
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