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Heating Engineer
Sureserve
Sureserve's mission is to be the trusted partner of choice for the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are leading a key and progressive role in decarbonisation, prioritising safety, integrity, and respect for our colleagues, customers, environment, and residents. We provide trusted, high-quality solutions focused on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With national coverage, strong local relationships, and a commitment to excellent client service, we strive to be the preferred partner for both now and the future.
Sureserve Compliance Central – Heating Engineer Role
We are a national company specialising in heating and hot water solutions, supported by a network of regional offices across the East of England and the Midlands. Our strategic positioning ensures comprehensive coverage and direct access to clients.
We are seeking an experienced gas engineer to join our dynamic team to:
- Carry out service, maintenance, and repairs on domestic heating and hot water systems
- Deliver solutions across our clients’ properties.
Overview of the Role
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The primary responsibility of the Heating Engineer is to maintain and repair heating systems for our clients, ensuring:
- Safe, efficient system operation
- Timely repairs for customer satisfaction
- Compliance with all standards.
Key Responsibilities
- Perform service and maintenance works in various domestic properties across the region.
- Deliver exceptional customer care, fostering strong relationships with clients and tenants.
- Complete electronic and manual paperwork, communicating updates and progress.
- Adhere to legislative Health & Safety requirements, including:
- Risk Assessments
- Safe Systems of Work
- COSHH Records
- Follow stock ordering and auditing procedures to ensure relevant parts are available for job completion.
Key Attributes & Requirements
- Essential gas qualifications (minimum):
- CCN1 / CENWAT
- HTR1 / CKR1
- Availability for evening/weekend emergency call-out work on a rotas basis.
- A friendly, professional, and client-focused attitude.
- Participants must undergo enhanced criminal reference checks before employment.
Working Hours
- Monday to Friday: 8:00 am – 5:00 pm (40 hrs/week)
- Lunch break: 1 hour daily
- Call-outs: Covering after-hours/weekends as required by rotations.
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What We Offer
- Company vehicle and fuel card
- Support for career progression via professional qualifications
- Employee wellbeing programme with:
- Occupational Health support
- Counselling & telephony support
- Competitive annual leave package (including bank holidays)
- Enhanced maternity & paternity leave
- Health cash plan (including dental)
- Cycle to Work Scheme
- Electric Vehicle (EV) Leasing Scheme
- Gender & Equality Working Group
- Sureserve Academy for professional and career development
- Employee Voice forums
- Team social activities
- Recognition via the Sureserve Legends Awards for outstanding value alignment
Commitments
Sureserve is committed to fostering a diverse and inclusive workplace, celebrating differences. All applicants will be considered for equality without regard for: Race, colour, religion, gender, sex identity/orientation, national origin, genetics, disability, age, or veteran status.
For those requiring reasonable workplace adjustments, please contact scc-hr@sureserve.co.uk.
Eligibility checks will include:
- Right to work in the UK
- DBS (disclosure and barring service) check
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