Sureserve
Heating Engineer
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Heating Engineer
Gas Engineer – Sureserve Compliance Central
Mission & Vision Sureserve’s mission is to be the trusted partner of choice to the social housing and related public sector, delivering essential and affordable heating, energy savings and compliance solutions, while playing a key role in decarbonisation. We uphold safety, integrity and respect, ensuring warm, safe, and compliant homes that improve residents’ quality of life.
Company Overview As national providers of market-leading heating & hot water solutions, we combine strategic regional coverage (East of England and Midlands) with exceptional client service. Our nationwide network enables us to serve our customers efficiently and consistently.
Role Overview: Heating Engineer
You’ll join our busy regional team in delivering service, maintenance and repairs for domestic heating and hot water systems across our client portfolio. Your focus will be on ensuring safe, efficient and timely operations that meet our high customer service standards.
Key Responsibilities
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- Perform service and maintenance work across a variety of domestic properties regionally.
- Provide exceptional customer care, building trustful relationships with clients and tenants.
- Maintain detailed update records and complete required paperwork (electronic and paper-based).
- Strict adherence to Health and Safety requirements, including:
- Risk assessments
- Safe Systems of Work
- COSHH documentation
- Manage stock ordering/auditing to ensure availability of parts for job completion.
Essential Requirements
- Essential gas engineering qualifications (minimum: CCN1, CENWAT, HTR1, CKR1).
- Optional, but valued: Metallic Tanknýchové or relevant domestic equipment experience.
- On-calls for evening/weekend shifts (trial period–essential flexibility thereafter).
- A friendly, professional and collaborative approach to build lasting client relationships.
- right to work in the UK confirmed via eligibility checks.
- Successful DBS checks and criminal/employment references.
Working Hours & Contract
- Fixed core hours: Mon-Fri, 8:00 AM–5:00 PM (40 hrs)
- Daily break: 1-hour lunch.
- Call-out rota for evenings/weekends (payment applicable).
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What We Offer
- Company vehicle & fuel card for business use.
- Guest support for professional gas/award training (beyond the mandatory NK’s).
- Employee Wellbeing Programme – including:
- Occupational health support
- Access to confidential counselling
- Competitive benefits:
- Service level annual leave
- Enhanced maternity/paternity packages
- Dental and healthcare cash plan
- Cycle to Work Scheme
- Electric Vehicle Leasing
- Career growth opportunities via Sureserve Academy.
- Employee Voice programme and Social Activities for teams.
- Celebration initiatives: Sureserve Legends.
- Inclusivity Commitment: Diverse and accessible workplace; reasonable adjustments supported.
- registered as a Disability Confident Employer (label needed).
For adjustments during recruitment, contact: scc-hr@sureserve.co.uk
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