Nightmark Group
Help Desk Coordinator
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Company Description
Nightmark Group unites specialist expertise across security services, technical solutions, and risk management to help organizations operate with confidence. The group comprises distinct businesses that focus on protecting people, assets, operations, and reputation through complementary, high-quality services. Each business maintains its specialist focus while benefiting from shared values, strong governance, and coordinated operational oversight. This structure enables Nightmark Group to deliver both standalone services and integrated solutions, including front-line security, event safety, technical security systems, monitoring, consultancy, and resilience planning. The company’s approach is rooted in partnership, accountability, and trust, emphasizing practical and reliable solutions tailored to each client’s unique challenges.
Role Description
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Salary from £30,000
The Help Desk Coordinator is a full-time, 4 on 4 off 07:00- 19,00, Days and Nights on-site role based in Alsager ST7 2EZ, responsible for overseeing and delivering day-to-day technical and help desk support to internal teams and external clients. This role involves:
- Managing incoming support requests
- Prioritizing and assigning tickets
- Ensuring timely resolution of technical issues and service queries
The Help Desk Coordinator will:
- Troubleshoot common hardware, software, and network problems
- Maintain accurate records in the help desk system
- Escalate complex issues to senior technical staff when necessary
- Communicate clearly with users
- Provide status updates
- Contribute to knowledge base documentation and continuous improvement of help desk processes
The role requires close collaboration with operational and security teams to support reliable, secure systems and a consistent service experience.
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Qualifications
- Strong Technical Support and Help Desk Support skills, including experience with ticketing systems and user support workflows.
- Effective Troubleshooting and Analytical Skills to diagnose issues, identify root causes, and implement practical solutions.
- Clear and professional Communication skills, with the ability to explain technical information to non-technical users and manage stakeholder expectations.
- Relevant experience in IT support, service desk operations, or a similar customer-facing technical environment is beneficial.
- Knowledge of common operating systems, basic networking concepts, and security best practices is an advantage.
- Ability to work on-site in Alsager, manage multiple priorities, and maintain accurate documentation and report.
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