TEKsystems
Help Desk Technician
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Help Desk Technician – Level 1
Location: Rochester, NY | On-Site
About the Role
A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team. This is a great opportunity to build your IT career with exposure to both help desk and infrastructure environments.
You'll start with some cross-training in an infrastructure environment before settling into your primary role, giving you broader IT exposure than a typical help desk position. Shift flexibility is required going in - you'll receive two weeks notice before your schedule is confirmed.
Day to Day
- Handle technical support requests from end users via phone, remote tools, and email.
- The team is small and the volume is high - roughly 6 technicians supporting a large user base.
- When issues can't be resolved at Level 1, you'll escalate by creating tickets for the next tier or collaborating with Level 2 support to drive resolution.
What We're Looking For
- 4+ years of technical support experience
- Windows OS required; Mac experience a plus
- Active Directory experience required
- Experience supporting users via phone, remote tools, and in person
- Strong customer service skills
Why This Role
This is a strong foot-in-the-door opportunity at a well-established organization with real upward mobility in IT. The cross-training component sets this apart from a standard help desk role.
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Job Type & Location
This is a Contract to Hire position based out of Rochester, NY.
Pay and Benefits
- The pay range for this position is $24.00 - $28.00/hr.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
- Benefits are subject to change and may be subject to specific elections, plan, or program terms.
- If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester, NY.
Application Deadline
This position is anticipated to close on Jul 14, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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