Go-Fix Mechanical & Drainage Services
Helpdesk Administrator
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About the Role
Due to continued investment and growth, another new and exciting opportunity for a helpdesk administrator has arisen. This job would be ideal for someone with helpdesk experience and/or a willingness to train in a new, dynamic, and upcoming business with the drive to progress further.
Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England.
As one of our office team, you will be expected to deliver a high standard of work with excellent customer service.
Key Responsibilities
- The position hours will be Monday to Friday 8 am to 5 pm
- Able to prioritise workloads, multitasking is a must as we are a fast-paced, reactive helpdesk
- Excellent organisational skills, able to work to deadlines and work under pressure
- Excellent telephone manner
- Great communication skills - Able to deal with customers and all levels
- Proficient in Microsoft Office programs, including Excel, Outlook, and Word
- Have the ability to pick up new processes, retain and process information
- Ability to be part of a team and carry out a variety of tasks
- The ability to work on your own as well as taking direction from others, but most importantly to manage your time effectively and efficiently
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Monitoring and Job Management
- Monitoring mailboxes
- Login and following up of emergency callout orders & PO's
- Ensuring all jobs from previous evenings and weekends are updated
- Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
- Operating, uploading, and updating jobs on our company job management system
- Updating worksheets with changes and statuses of each job
- Managing client portals
- Ability to prioritise your own workload to meet deadlines
- Providing a level of support to our mobile engineers
- Providing clients with updates on the progression of jobs and projects
- Working to time scales as part of a high-performing team
- Taking direction from your line manager
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Benefits
- Company events
- Company pension
- Free parking
- On-site parking
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