Guidant Global
Helpdesk Administrator
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Helpdesk Administrator
Location – Salford, M50 2TG
6 Months Contract
Fully onsite
Mon – Fri Working
General Overview
To coordinate, schedule, and manage the full life cycle of all facilities management tasks through to completion. This includes delivering a consistently high standard of service by interpreting and processing work orders within the CAFM system, scheduling and dispatching reactive works to engineers and subcontractors across multiple locations, and ensuring all tasks are completed within the required contractual SLA timeframes. The role also involves providing administrative support where necessary.
Key Accountabilities
The role will focus on the following requirements:
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- Act as the first point of contact for incoming calls, emails, and requests.
- Log, allocate, and manage maintenance jobs accurately through the CAFM system.
- Coordinate with engineers, subcontractors, and suppliers to ensure works are completed within agreed timescales.
- Obtain, issue, and monitor quotations, ensuring timely follow-up where required.
- Provide regular updates to clients and stakeholders on job progress.
- Monitor key performance indicators and service level agreements for each service request, proactively escalating issues where deadlines are at risk.
- Prioritise and triage incoming requests to ensure appropriate allocation and response times.
- Raise purchase orders and receipt in a timely manner to ensure accurate records in accordance with company procedures.
- Ensure client portals and internal systems are updated accurately and in line with contractual requirements.
- Identify and escalate urgent or overdue tasks to support service delivery.
- Ad hoc administration duties.
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The successful candidate will need:
- The ability to work under pressure and to handle potentially difficult customers in a positive and confident manner.
- The ability to work generically, with minimum support, and to use own initiative.
- The ability to demonstrate a team approach.
- The ability to work to tight deadlines and deliver quality outputs.
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