Go-Fix Mechanical & Drainage Services
Helpdesk Administrator
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About the Role
Due to continued investment and growth, another new and exciting opportunity for a helpdesk administrator has arisen. This job would be ideal for someone with helpdesk experience and/or willingness to train in a new dynamic and upcoming business with the drive to progress further.
Go-Fix Mechanical and Drainage Services provides drainage vacuum tanker and other various maintenance services for a broad range of clients in Central London and the South of England.
Responsibilities
As one of our office team, you will be expected to deliver a high standard of work with excellent customer service.
- Position hours: Monday to Friday, 8 am to 5 pm
- Able to prioritize workloads, multitasking is a must as we are a fast-paced reactive helpdesk
- Excellent organizational skills, able to work to deadlines and work under pressure
- Excellent telephone manner
- Great communication skills - Able to deal with customers and all levels
- Proficient in Microsoft Office programs Excel, Outlook, and Word
- Ability to pick up new processes, retain, and process information
- Ability to be part of a team and carry out a variety of tasks
- The ability to work on your own as well as taking direction from others, but most importantly, to manage your time effectively and efficiently
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Requirements
- Monitoring mailboxes
- Login and following up on emergency callout orders & PO’s
- Ensuring all jobs from previous evenings and weekends are updated
- Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
- Operating, uploading, and updating jobs on our company job management system
- Updating worksheets with changes and statuses of each job
- Managing client portals
- Ability to prioritize your own workload to meet deadlines
- Providing a level of support to our Mobile Engineers
- Providing clients with updates on the progression of jobs and projects
- Working to timescales as part of a high-performing team
- Taking direction from your line manager
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Benefits
- Company events
- Company pension
- Free parking
- On-site parking
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