Manpho Convention Center
Helpdesk Analys
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Description
The Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to users by resolving hardware, software, and system-related issues. This role involves responding to support requests, diagnosing technical problems, documenting incidents, and ensuring timely resolution to maintain efficient business operations.
The Helpdesk Analyst works closely with IT teams and end users to deliver effective technical support, maintain service quality, and improve user satisfaction. Responsibilities include:
- Managing support tickets
- Configuring user accounts
- Installing and maintaining software and hardware
- Escalating complex issues when necessary
- Maintaining accurate documentation of support activities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The role requires strong technical knowledge, problem-solving abilities, and excellent customer service skills. The Helpdesk Analyst contributes to maintaining a stable IT environment by delivering reliable technical support, promoting best practices, and ensuring users can effectively utilize technology resources.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Strong understanding of IT support principles, helpdesk operations, and technical troubleshooting methodologies.
- Ability to diagnose and resolve hardware, software, network, and system-related issues.
- Familiarity with operating systems, desktop applications, user account management, and IT infrastructure concepts.
- Ability to manage support tickets, prioritize requests, and meet service level objectives.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to document incidents, resolutions, and technical procedures accurately.
- Understanding of IT service management principles and support processes.
- Familiarity with ticketing systems, remote support tools, and knowledge management platforms.
- Excellent communication and customer service skills with the ability to assist technical and non-technical users.
- Ability to work collaboratively with IT teams and escalate complex issues appropriately.
- Strong organizational skills with the ability to manage multiple support requests simultaneously.
- Commitment to delivering high-quality technical support and continuously improving user experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location