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Helpdesk and Desktop Support Analyst
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Job Title: Helpdesk and Desktop Support Analyst
Our Client, a retail bank based in the City of London, is looking to recruit a Helpdesk and Desktop Support Analyst with 4 to 5 years of proven experience.
Responsibilities
-
Responsible for the full range of user support, including:
- Desktop and peripheral hardware support
- Application support
- Network connectivity and remote connectivity
- Remote and telephone support of mobile/European users
-
Work within the Service Desk team to support and deliver all aspects of services:
- 1/2 line support (capable of root cause analysis)
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, BlackBerry’s
- SLA targets
- Ad-hoc project involvement
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Requirements
- Ideally with experience of supporting desktop platforms for banking environments
- Experience in operational deployments, including:
- Desktop, operating system refresh cycle
- Service Desk ticket software
- Market data products
- ITIL, Microsoft certifications are advantageous
- Maintains industry-recognised skills through training or self-study methods
Technical Skills
- Supporting Microsoft operating systems and office suite
- TCP/IP, basic networking skills
- Root cause analysis and remediation
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Technologies
- Windows 7
- Office 2013
- XenApp published applications, support
- Desktop hardware, laptops, BlackBerry’s deployments
Citrix
Compensation
The salary for this role will be in the range £40K - £55K plus benefits.
Location
The Client is based in the City, close to Liverpool Street and Bank stations.
Working Arrangement
The role will require you to be in the office 3 days a week for the time being and full-time in the office at some point in the future.
Application
Do send your CV to us in Word format along with your salary and availability.
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