Helpdesk and Facilities Coordinator

Overview

It’s all in the detail.

Help Desk and Facilities Coordinator

Location: Danetre Community Hospital, London Road, Daventry, Northamptonshire, NN11 4DY
Working hours: 38.75 hours per week
Salary: 27k-29k

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a help desk coordinator, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.

Your new role

MAIN PURPOSE OF THE JOB:
Job holder requires the ability to support the Hard Services Manager where required with client relations, subcontractor management with a motivation to continuously improve core aspects of the operation and quality of service. Produce reports on performance, support the contract with jeopardy management, produce client reports with clear review of the commercial mitigation on reactive tasks.

Responsibility for the helpdesk and facilities coordination reporting directly to the Hard Services Manager. The job holder is required to demonstrate strong leadership skills with a clear ability to drive change within the team and create a positive culture focused on our “one team” approach.

This role may also require project support to other contracts within England during periods of mobilisation and or crisis.

DUTIES:

• Deliver and monitor the Service Delivery Plans and KPIs. This will have a particular focus on applying reasonable mitigation to failed reactive tasks, supporting relief applications, and managing extension of time requests.
• Focus on identification of correct problem codes, effective task diagnosis and quality/detailed updating of concept notes.
• Support the senior contract manager with contractual budget planning to ensure contract activity is completed to time and cost. This will include the ongoing oversight of the PO checklist across the contract. A monthly review of all planned maintenance tasks against budget will be required.
• Assist the Senior Contract Manager in the development of contract specific budgets on an annual basis, ensuring that efficiencies are identified with a view to maintaining and improving margins.
• To support the Senior Contract Manager to develop relations and collaboration with client management teams to ensure delivery of contract.
• Management of Helpdesk reactive task volumes- focused support for site teams where required to jeopardy manage workflow.
• Management of Pay mech including commercial mitigation analysis.
• Ensuring detailed communications liaising with contractors for PPM and reactive works. This will include facilitating detailed planned works schedules with the Hard Services Manager and the coordination of all associated documentation such as SSOW/RAMs requests.
• Support with regional administrative tasks as and when required by the Regional Operations Manager and or Regional Support Manager, including but not limited to data cleanse activities, compliance documentation reviews and internal audits.