Bupa
Helpdesk Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Helpdesk Assistant
Cromwell Hospital, London SW5 0TU
Bank Contract
£18ph
Can offer 37.5 hours a week (Shifts are Monday to Friday 8am to 4pm)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
About the Role
As a Helpdesk Assistant, you will be expected to support the Compliance manager operating the help desk and will be required to undertake duties within other areas of the Estates Administration. This includes, but not limited to, managing all compliance, producing management reports, invoicing, raising POS, liaising with contractors and engineers and general administration duties.
Key Responsibilities
- Provide an effective and efficient Helpdesk service to include logging of maintenance and new works requests, on call tickets etc.
- Ensure continuous improvement of all the necessary FM Admin processes/SOPs for maximum efficiency and to meet commercial goals.
- Will log all Estates reactive jobs onto the Help Desk system and assign them to engineers in line with the department strategy in the most cost effective manner.
- Ensure priority levels are assigned and completion times delivered against agreed SLAS.
- Work with engineers to ensure jobs are complete and any issues identified.
- Contact specialist contractors as and when required if jobs cannot be completed by the in-house team.
- Prepare and complete Monthly MI and report Packs for senior management to review operational performance.
- Support in the administration of in-house work streams and performance reports to monitor progress against timescales and deadlines.
- Complete general administration tasks and creation of estates management reports
- Provide general office duties effectively and efficiently including answering the telephone, scanning, photocopying, and maintaining an efficient filing system both manual and computerized.
- Follow and maintain procedures and protocols in accordance with guidelines set by the directorate.
- Regularly run reports from the asset management system for monitoring, follow-up and closure as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Skills / Qualifications needed for this role
- Helpdesk experience
- FM experience
- Administration experience
- Good communication skills
- Microsoft Office proficient
- Organisational skills
- Attention to detail
- Able to multi-task
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- Annual leave accrual paid every time you work
- Subsidised staff canteen and coffee shop led by expert caterers.
- Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
- Inclusion in the NEST government pension scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Job Details
- Time Type: Part time
- Job Area: IT
- Locations: Cromwell Hospital London
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills