IT Champion Ltd
Helpdesk Manager
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About us
Since 2009, we’ve been proud to be recognised as one of the fastest-growing IT managed support providers in the South West region. We offer comprehensive and competitive Managed IT Support that includes an open and transparent approach and has the region’s only Zero Risk Guarantee.
We’re an Exeter-based technology and IT service business that supports hundreds of organisations and thousands of people. We are fast-growing, have an excellent reputation and have a best-in-class client and colleague retention rate.
Based out of our city centre offices in Exeter and operating a modern, hybrid workplace, join a fast-paced Managed Service Provider (MSP) and work with companies with a handful of users, all the way up to large enterprise-sized businesses, educational organisations, and charities with thousands of users worldwide.
What’s needed
The Helpdesk Manager is responsible for the effective coordination of IT support tickets, ensuring the right resources are deployed at the right time to deliver exceptional service. This role acts as a critical control point between clients, support engineers, and management, owning ticket prioritisation, escalation handling, authorisation workflows, and day-to-day team oversight.
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The ideal candidate is highly organised, process-driven, and confident in managing both people and client expectations in a fast-paced MSP environment.
Why join us?
- Stability and Growth – A business with deep roots and a clear future
- Career Development – Funded training, certs, and exposure to varied projects
- Team Spirit – Work alongside friendly, knowledgeable people who have your back
- Flexibility – Hybrid working and respect for work-life balance
What we offer as a responsible employer
- Organically growing year on year, offering stability and opportunities to progress
- Established for 15 years +
- A growing team of around 30 people
- Fantastic client and colleague retention
- Use of the latest technology
- Be part of a highly ambitious team
- Company subsidised pension
- Health Insurance
- Cycle to work and tech scheme approved
- 29 days of annual leave
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Salary £35,000 - £40,000 DOE
Due to the nature of this role, we are unable to consider applicants unwilling or unable to work from our Exeter office.
We’re not your average IT Company and aren’t looking for average people to join the team. If you have what it takes to be an IT Champion, get in touch.
If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience match.
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