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Helpdesk / Office Administrator
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Location: Office based: Solihull, West Midlands
Salary: A GBP 27,500: A GBP 30,000 per annum
Vacancy Type: Full-time, Permanent
Hours: Monday to Friday: 40 hours per week: 08.30 to 17.00 / 8.00 to 16.30 (half hour unpaid break)
About the Company
Established over 30 years ago, Aspen Cooling Ltd is a successful, family run refrigeration and air conditioning company based in Hockley Heath, Solihull. We pride ourselves on delivering a high quality, reliable service to our customers and fostering a friendly, supportive working environment for our team.
The Role
We are looking for an experienced and versatile Office Administrator to join our Service Helpdesk and Administration team.
This is a varied role that combines customer service, scheduling support and general office administration. You'll play an important part in ensuring our engineers and customers receive an efficient, professional service every day.
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Please note: Due to our office location, your own transport is essential.
Key Responsibilities
- Answer incoming telephone calls, emails and electronic service requests.
- Provide excellent customer service, responding promptly and professionally to customer enquiries.
- Liaise with engineers, customers and suppliers to ensure work is completed efficiently.
- Assist with planning and scheduling engineers' workloads.
- Update internal systems and customer portals accurately.
- Carry out general office administration, including maintaining records and supporting the wider team.
- Assist with additional administrative duties as required.
Skills And Qualifications
- Friendly, professional and confident communicating by phone and email.
- Well organised with excellent attention to detail.
- Experienced using Microsoft Excel and other Microsoft Office applications.
- Able to prioritise workloads and work effectively in a busy environment.
- Flexible, adaptable and able to respond to changing priorities.
- A strong team player with a positive, can-do attitude.
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Desirable
- Previous experience in a helpdesk, service administration or scheduling role.
- Experience using Sage.
What We Offer
- Friendly and supportive family-run business.
- Opportunities to develop your skills and progress within the company.
- A varied and rewarding role where you'll be a valued member of the team.
All offers of employment are subject to satisfactory references and a successful DBS (formerly CRB) check.
If you feel you are a suitable candidate and would like to work for Aspen Cooling Ltd, please do not hesitate.
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