Carlisle Support Services
Helpdesk Operative
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Helpdesk Operative
Make your application after reading the following skill and qualification requirements for this position.
The Benefits
Health and Wellbeing Plans
23 days paid holiday increasing to 25 after 2 years
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
The role
Carlisle Support Services is looking for 4 FM Helpdesk Operative`s who will be the central coordination point for all reactive and planned maintenance activity, ensuring service delivery meets contractual SLAs and KPIs. Acting as the first point of contact for clients and stakeholders, the role requires accurate logging, prioritisation, and allocation of work orders through CAFM systems, alongside proactive communication and escalation to protect service performance and customer experience.
Your core role will include but not be limited to the following activities:
Service Delivery & SLA Management
Log all reactive and planned works accurately within CAFM system Prioritise jobs in line with SLA and contract criticality Monitor job lifecycle and escalate risks to SLA performance
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Operational Coordination
Dispatch work to engineers and contractors Coordinate out-of-hours activities Act as control point between stakeholders
Customer Experience
Act as first point of contact Provide timely updates Handle complaints professionally
CAFM & Data Accuracy
Maintain accurate system data Identify repeat faults Support continuous improvement
Commercial & Compliance
Raise purchase orders Understand contract scope Follow health & safety procedures
The ideal candidate
Experience in FM Helpdesk or CAFM environment Understanding of SLAs Strong communication skills Ability to prioritise workload
Shift Patterns are for each individual role: -
Helpdesk Operative 1 – 7am – 3:30pm
Helpdesk Operative 2 – 8am – 4:30pm
Helpdesk Operative 3 – 9:30 – 6pm
Helpdesk Operative 4 – 11am – 7:30pm
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
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About Us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. xlqdzyr
In all situations people will be judged solely on merit or ability.
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