How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Helpdesk Operator (Part-Time)
Location: Torness Nuclear Power Station
Hours: Part-Time (Thursday & Friday, 08:00am – 4:30pm)
Salary: Competitive
Dalkia UK is seeking a professional, organised, and proactive Helpdesk Operator to join our team at Torness Nuclear Power Station. This is an excellent opportunity to become an integral part of a busy, professional site environment, supporting the delivery of essential facilities management services.
As Helpdesk Operator, you will be responsible for managing helpdesk requests, coordinating planned and reactive works, and ensuring tasks are effectively logged, scheduled, and monitored across the station. Your role will be vital in maintaining efficient communication between clients, supervisors, and operational teams.
Key Responsibilities
- Manage incoming work requests via the Helpdesk telephone line.
- Log, prioritise, and distribute work requests through the CAFM system in a timely manner.
- Coordinate reactive maintenance activities with clients, supervisors, and operational teams.
- Prepare and manage weekly work order packages in accordance with Work Management processes.
- Analyse CAFM system data and produce reports to support operational performance.
- Provide administrative support during statutory maintenance outages as required.
- Undertake additional duties as directed by the Work Services Manager.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We're looking for an individual who is:
- Highly organised with excellent attention to detail.
- A confident and professional communicator with strong interpersonal skills.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Able to work independently while effectively managing multiple priorities.
- Friendly, approachable, and committed to delivering excellent customer service.
- Experienced in administration, reception, scheduling, helpdesk, or office support roles.
Previous experience within an administrative role, HR environment, facilities management, or a regulated industrial setting would be advantageous, but is not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary.
- Generous pension scheme and holiday entitlement.
- Flexible benefits package, including:
- Retail and lifestyle discounts.
- Mental health and wellbeing support services.
- Electric vehicle scheme (subject to eligibility).
- Employee recognition and referral bonus programmes.
- 24/7 Employee Assistance Programme.
- The opportunity to work within a unique and highly professional environment supporting critical national infrastructure.
Inclusion & Diversity
At Dalkia UK, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments throughout the recruitment process where required.
Apply today and become part of a team that helps keep one of the UK's most important operational sites running smoothly.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location