LEAP Legal Software
Helpdesk Technician
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Helpdesk Technician
Helpdesk Technician - London, Battersea Office
Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagine productivity tools for lawyers and their staff. We support our guiding purpose: to “Help lawyers who help people”.
The market-leading software we develop and support powers over 100,000 lawyers and their staff across small and medium-sized law firms globally.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where innovation is continuous. With over 1,000 dedicated ‘LEAPsters’ working across Australia, Canada, the USA, the UK, Ireland, Poland, and New Zealand, you’ll thrive in a supportive environment where growth and collaboration are prioritised.
The Opportunity
At LEAP, help is central to everything we do—and nowhere is this more evident than within our Client Support Team. You’ll be part of a team that delivers prompt, attentive, and thorough solutions in real time using our technology, including Salesforce Service Cloud. The goal: ensure our clients—lawyers helping people—can seamlessly address issues without interruption.
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Here, there’s always room to grow your career in surprising ways. You’ll build meaningful relationships with clients, delivering impactful support that leaves a visible, positive difference.
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What You’ll Do
- Provide exceptional client support and issue resolution through email, phone, and live chat.
- Continuously learn, maintain, and apply deep expertise in key functions of LEAP's products.
- Achieve and exceed Key Performance Indicators (KPIs) while working efficiently.
- Proactively improve LEAP’s self-support centre by creating effective self-help materials (dedicated how-to articles, demo videos, etc.).
- Build long-term client relationships and ensure high satisfaction rates.
What You’ll Bring
We’re looking for candidates who bring energy, focus, and a client-first attitude. Specifically, we need:
- Minimum 1 year of experience in a customer-facing role.
- Strong communication, customer service, and writing skills.
- Outstanding analytical and problem-solving abilities.
- Proficiency with Microsoft Office (Word and Excel).
- Experience with Salesforce or another CRM platform is a plus.
- Ability to Collaborate well within a dynamic team and demonstrate empathy and intellectual curiosity.
- Adaptability, attention to detail, and the ability to manage time effectively + meet deadlines.
- A legal, financial, or numerate background (formal qualification or career progression in this direction is advantageous).
Perks
Career & Growth
- Generous professional development fund.
- Investment in training and career progression.
Health & Wellbeing
- Comprehensive private health insurance (including dental and optical).
- £80/month contribution towards a gym membership.
- Employee Assistance Programme for personal and professional support.
- Life insurance cover.
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Financial Benefits
- 8% employer pension contribution.
- Access to PerkBox for exclusive discounts and rewards.
- Cycle to Work scheme to reduce commuting expenses.
- Unique partnership (LEAP Home) to support purchasing your primary residence* (*residential eligibility criteria apply).
Time Off
- 25 days annual leave + 8 bank holidays.
- Enhanced parental leave.
- One paid volunteer day per year for a charity of your choice.
- Work anniversary rewards.
Work Environment
- A friendly, supportive, and mission-driven workplace.
- A thriving communal culture with free, healthy meals (mornings, lunches, and snacks).
- Monthly social events to foster camaraderie.
**روح الرطب الح جديدčastic،**بلڤсту Terms](https://www.****uk) to discover the human side of cutting edge LegalTech. Applications will close Friday, July 10th and may close early due to high volume, so apply as soon as possible.
Good communicators with fresh perspectives are encouraged—this is your turn to shine.
For further role details, visit LEAP’s Career Opportunities page.
Note: AIs are permitted to assess applications, but ensure your responses remain authentic and individual. All CVs undergo human review. We’re looking forward to meeting you.
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