High Level Technician

Req ID: 525297

Location: East Ham

Appointment Basis: 12 month Contract.

Shifts: 42 hours per week on a rotating weekly days and nights basis

Salary + Benefits: 65k p.a.

Apply by: 6/8/26

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time High Level Technician in London we’re looking for?

Your future role

Take on a new challenge and apply your technical expertise in a new cutting-edge field. You’ll report to your Shift Production Manager and work alongside skilled and efficient teammates.

You will work as part of a small technical team, you will be required to assist the Fleet Operator to undertake / supervise mechanical & electrical maintenance, detailed fault finding and repair on our dual operating fleets of Class 357 Electrostars and the Class 720/6 fleet of Aventra platform trains. You will be responsible for ensuring that any maintenance undertaken at the depot is completed in accordance with the company’s processes, procedures and comply with all safety regulations.

We’ll look to you for:

• Provide train systems engineering advice for the vehicle as a whole and for the key vehicle systems (such as TCMS - train control system, HVAC, propulsion, brakes, doors, on-train communications etc.)
• Being a point of contact to Production and control room staff for in-service fault resolution.
• Optimisation of the maintenance on trains as per defined balanced examination schedules.
• Helping customer with detailed fault finding and diagnostics.
• Produce solutions that provide short-term mitigation and long-term resolution.
• Monitoring of warranty issues and liaising with supplier technical teams.
• Attending to faulty trains in service, component replacements, and modification work.
• Helping customer with root cause analysis using Alstom FRACAS, 8D, PPS methodologies.
• Ensuring correct replacement parts are sourced.
• Assisting operator in updating of maintenance instructions, overhaul instruction, processes & procedures to optimize maintenance and liaise with Alstom Technical Publications and Central Engineering teams where required.
• Monitoring trains reliability & availability performance and issuing monthly performance reports.
• Monitor of trains in Service using remote monitoring system called Orbita/Healthhub.
• Download train data from onboard train data recorders using laptops.
• Run diagnostics software to identify faults with various train systems i.e. hydraulic systems, pneumatic systems, train management systems & on-board computers.
• System software updates as required.
• Obsolescence avoidance and mitigation.
• Engineering support for all safety-related incidents (NIRs), including representing the Customer with respect to access to Design Authority and equipment OEM’s and the production of affirmative closing actions.
• Service Provider representation on the internal safety forum, feeding back decisions and outputs to the Customer.
• Share experience gained of other fleets across the world which the Service Provider has supplied and/or supports, provision of recommendations and opportunities for design improvements, standardisation and/or modifications.
• Contribution to Health and Safety daily.
• Strong report writing skills.