Sunbelt Rentals UK & Ireland
Hire Controller
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About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes to both, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be doing one of the most important jobs in our business—looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller, you'll be responsible for delivering a best-in-class service whilst maximising upselling opportunities using product knowledge and expertise. Your days will involve:
- Communicating with customers via telephone, email, and website requests
- Managing an order from enquiry to post-hire feedback, taking ownership of the customer journey
- Building and nurturing relationships with regular customers
- Thinking on your feet, using initiative, and improving customer experience across the board
This is a fantastic opportunity for individuals from a customer service background—ideally with industry experience—who want to see and feel the tangible impact of their work in a hands-on, process-driven, service-focused business.
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What We Offer
Join a highly successful FTSE100 company, the UK’s largest equipment rental provider. Expect our industry-leading flexible rewards package, including:
- Generous holiday allowance, with the option to buy and sell annual leave
- Life assurance for your peace of mind
- Retail discount scheme
- Employee recognition awards
- Strong company pension scheme
About You
We’ll support you from day one—providing tailored training, opportunities for personal growth, and a structured route to advance your career. We focus on aligning with your aspirations and ensuring you thrive in your role.
To excel in this position, the right candidate will bring:
- Proven experience in Customer Service, handling inbound orders/sales enquiries to successfully achieve transactions and satisfy customers
- Previous exposure to the hire or construction industry, though not compulsory
- A strong eagerness to grasp product knowledge and absorb Sunbelt’s business offerings
- Exceptional communication skills, including negotiation, persuasion, and rapport-building both internally and externally
- Ability to make judgments independently while adhering to company policies and pricing structures
- Team player mentality with a collaborative, high-support approach
- Flexibility and adaptability to thrive in a fast-paced environment, juggling multiple deadlines and tasks with precision and skill
- Commitment to continuous improvement, proposing and executing strategies to enhance processes and service quality
- Familiarity with MS Office packages and a willingness to embrace new IT systems with confidence
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About Us
Welcome to Sunbelt Rentals, the precursor in equipment rentals across the UK, Ireland, US, Canada, and Europe’s specialist markets. Through innovative solutions for construction, industrial, energy, infrastructure, government, and events sectors, we turn ambition into reality—transforming what-ifs into what’s.
Our success is built on the strength of our people. They drive our values and form our greatest asset. Taking care of our customers means taking care of you. We promote a culture of diversity, inclusion, equity, and respect. Recognising your individual potential, we support a fair, transparent operation where everyone grows.
Staff health, safety, and wellbeing matter deeply to us. Our mental health initiatives, first-aider programme, 24/7 employee assistance helpline, and financial wellbeing support ensure holistic care for you.
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