Flannery Plant Hire
Hire Desk Administrator
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Hire Desk Administrator
About Flannery Plant Hire
Flannery Plant Hire is one of the UK's leading providers of operated and self-drive plant equipment, supporting major infrastructure and construction projects nationwide. We invest in people, technology, and innovation to build the workforce of the future.
Role Summary
We are recruiting a Hire Desk Administrator to join our hire desk and customer service team. The successful candidate will provide front-line administrative support for hire bookings, enquiries, and contract processing, ensuring excellent customer service, accurate documentation, and timely coordination between customers, depots, and transport. This role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Manage incoming enquiries by phone and email, providing professional, customer-focused responses and progressing hire requests through to confirmation.
- Create, amend, and process hire agreements, job sheets, and delivery/collection paperwork accurately and in line with company procedures.
- Input and maintain hire bookings, customer records, and equipment availability in the hire management system; ensure data is accurate and up to date.
- Coordinate with depots, transport planners, and workshop teams to confirm availability, delivery/collection timings, and any special requirements.
- Raise and manage quotes, invoices, and credit notes where required, escalating billing queries to the finance team.
- Monitor hire durations and follow up on overdue returns, liaising with customers and depot staff to arrange collections or extensions.
- Record and escalate equipment damage, incidents, or customer complaints in accordance with company processes and support resolution where necessary.
- Support stock control activities, including equipment checks, accessories tracking, and ensuring accurate inventory records.
- Produce routine reports and performance metrics for the hire desk manager, including utilisation, quote conversion, and outstanding collections.
- Contribute to continuous improvement initiatives, process documentation, and training to enhance customer service and operational efficiency.
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Skills and Attributes
Essential
- Proven experience in hire desk, hire administration, customer service, or office administration within plant hire, construction, or logistics sectors.
- Excellent organisational skills with the ability to prioritise tasks, manage workloads and meet deadlines.
- Confident verbal and written communication skills with a professional telephone manner and customer-centric approach.
- High attention to detail and accuracy when preparing contracts, completing data entry, and managing records.
- Good IT skills and confidence using Microsoft Office (Outlook, Excel, Word) and experience with hire or CRM systems.
- Ability to work collaboratively across teams, build positive relationships with depot and transport colleagues, and remain calm under pressure.
- Flexible, proactive, and customer-focused, with a commitment to health & safety and company procedures.
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Desirable
- Experience with hire management systems, CRM platforms, or telematics solutions.
- Familiarity with plant hire processes, equipment types, and basic maintenance/inspection checks.
- Previous exposure to billing, invoicing, or credit control processes.
What We Offer
- Competitive salary and benefits package.
- Regular hours with opportunities for flexible working patterns where possible.
- Ongoing training and development, including systems, compliance, and health & safety training.
- Supportive and inclusive working environment with clear progression routes within the hire desk, transport, and depot teams.
- Opportunity to work with industry-leading equipment and contribute to a market-leading plant hire business.
Why Join Flannery?
If you are organised, customer-focused, and committed to delivering high standards of hire administration and service, we would be pleased to hear from you. Flannery Plant Hire is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
How to Apply
Please submit your CV and a brief covering statement outlining your relevant experience and availability. Early applications are encouraged.
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