LGH Benelux
Hire Desk Administrator
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Hire Desk Administrator
LGH Winches – Hire Desk Administrator
About the Company
LGH Winches has a 40-year history as the UK’s leading provider of winches and winch expertise & support, including maintenance, inspection, testing, refurbishment, and installation of high-level access and fall protection equipment. We support customers globally through continuous investment in our equipment, IT systems, and most importantly—our people, ensuring they thrive in an environment where growth is encouraged.
Our company offers the widest range of lifting equipment—from manual toe jacks to complex spreader beams—backed by expert advice and on-site support. Our Trailer Mtged. Winches, Base Mtged. Winches, Cable Drum Trailers, and Onsite Services, including Rotrex OnSite (a specialised cradle maintenance, inspection/testing, and training service), position us as Europe’s largest winch provider with over 500 years’ collective winching expertise across multiple industries, including energy, renewables, offshore cable pulling, pipelines, and wind farms.
Job Description: Hire Desk Administrator
Summary of the Role
The Hire Desk Administrator is a critical role within LGH Winches, requiring exceptional collaboration, prioritisation, and time management in a fast-paced environment. Your responsibilities span administrative accuracy, customer service excellence, and operational efficiency, driven by attention to detail, problem-solving, and a proactive approach.
This role demands A curious, engaged mindset to understand company/customer needs while fostering creativity and continuous improvement in systems and processes.
Key Accountabilities
Administrative Excellence
- Collaborate with teams to ensure all LGH entities comply with ISO requirements, maintaining high audit pass rates.
- Enforce strict adherence to company-wide processes to optimise operational efficiency.
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On-Hire Management
- Review and action completed picklists to generate real-time, accurate delivery/receipt documentation.
- Actively chase transport suppliers (internal/third-party) for Proofs of Delivery (PODs) to expedite contract invoicing processing.
Off-Hire Management
- Promptly raise collection notes domestically/internationally for off-hires.
- Proactively resolve outstanding collections/returns, contributing to smoother operations.
Contract Closure & Invoicing
- Efficiently close off-hire contracts, updating records in real time.
- Resolving outstanding damages/quotes to prompt resolution.
- Ensure all contracts are invoice-ready, supporting weekly/monthly billing schedules.
Customer Service
- Generate weekly on-rent reports; share detailed insights with customers to support decision-making.
- Answer queries/time-sensitive callovers to meet Customer SLA targets (on-desk as needed).
Query Resolution
- Address internal/external queries efficiently, maintaining open lines of communication.
- Coordinate Liftware system support requests with IT/Operations teams.
- Participate in quarterly stock-taking audits for integrity checks.
Continuous Improvement
- Identify process empathy gaps, operate inefficiencies, and customer pain points—proactively propose innovative solutions.
- Drive system upgrades, quicker turnarounds, and enhanced customer journey experiences.
Additional Responsibilities
- Collaborate with workshop teams to generate bespoke quotes for parts/servicing orders.
- Issue accurate service test certificates for Customer-provided kit.
- Offer flexibility by undertaking miscellaneous related tasks.
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Qualifications & Requirements
Essentials
✔ Organisational & administrative acumen, with exceptional proofreading. ✔ Fluent in English (Written & spoken). ✔ Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.). ✔ Strong collaboration & people skills. ✔ Independent problem-solver with the ability to pursue tasks to completion. ✔ Self-motivated & resilient, thriving in fast-paced environments.
Desirables
🌟 Previous experience in a customer-facing/billing/operations role. 🔹 Ability to build/strengthen relationships with suppliers & stakeholders. 💪 Competence in Dutch/French/German (a true asset).
Working Pattern
- Monday–Friday
- 37.5 hrs/week (over five days)
- 30-minute unpaid lunch break
Working Location
You must be able to reliably commute to the LGH Team HQ at: Alfreton Trading Estate, Wimsey Way, Alfreton DE55 4LS (Relocation must be arranged before starting).
Salary Range
£25,000–£28,000 p.a. (Dépendant ESPÉrérience) – Open to strong candidates.
Company Benefits
💼 25 days’ full-paid Annual Leave (+1 day/year, capped at 30 days). � కూడ Employee Assistance Programme. 👨👩👧 Family Leave Enhancements. 👓 Free Eye Tests. 🏥 Private Healthcare Cover. 📚 Professional Membership Allowances. 💰 Quarterly Performance-Based Incentive. 📈 Formal Training & Development Opportunities. 🎉 Length-of-Service & Milestone Personal Acknowledgement Schemes. 🚗 Free Equipment Hire (for personal use). 🅿️ Free Parking on-site.
LGH: Lifting Your Business, Beyond Expectations.
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